Technical Project Manager (NICE Practice) - TTEC Digital

What You'll Be Doing:

As a Technical Project Manager within our NICE practice, you will provide project management services for the design, deployment, and delivery support of our NICE CCaaS services and solutions in a client-facing environment. This role is ideal for someone with hands-on technical experience in the NICE CXOne solution who can lead and manage client projects.

• Manage the overall delivery relationship with assigned clients
• Provide frequent and direct contact with leadership to offer technical expertise and project status updates
• Lead the overall implementation of client projects, with team sizes ranging from 3 to 10 people (TTEC Digital staff, client resources, and vendors)
• Facilitate project management tasks including communication plans, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes
• Deliver weekly status reports and provide project progress and issues to client stakeholders, delivery management, and account teams
• Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions
• Review project invoices for accuracy
• Develop work plans and assign duties and responsibilities to ensure the specified project objectives are met
• Collaborate as a member of the TTEC Digital project team to enhance and improve software written in CXone Studio
• Engage in coding and testing of projects
• Attend meetings and training as required

What You'll Bring to the Role:

We are seeking candidates with the following qualifications:

• Experience delivering digital transformation projects
• Deep knowledge in at least one of these technologies: NICE CXone, Genesys Cloud, Five9, Amazon Connect
• 5+ years of experience in Project/Program Management within a consulting environment
• Experience leading large enterprise client projects with $20,000 - $250,000 in consulting services, including executive-level sponsorship and reporting requirements
• Experience managing projects following multiple implementation methodologies, including waterfall, agile/scrum, and hybrid methodologies
• Experience leading a program with multiple projects and workstreams preferred
• Superb written and verbal communication and listening skills
• Excellent organizational and planning skills
• Keen attention to detail
• Ability to build relationships, collaborate, problem-solve, negotiate, drive, and persuade while maintaining positive relationships with client stakeholders, internal stakeholders, partners, project team members, and third-party partners
• PMP or other Project Management Certification strongly preferred
• Ability to travel up to 30%