The Role

We're looking for a Technical Program Manager to manage schedules and lead field execution of installation, maintenance, and troubleshooting for Pano's camera systems across our Australian sites.

This role sits within the Operations team and is responsible for executing installation and service work against established plans, managing field schedules and timelines, and coordinating directly with local site contacts and, where needed, Australian fire and land management authorities.

You will install and configure hardware, respond to system issues in the field, and keep sites running reliably. Your work will directly impact how quickly and effectively Pano brings coverage online across Australia to meet customer needs.

Please note: This is a remote contract role. Must be based in Australia.

What you’ll do

• Manage field schedules and dispatch timelines for installation and maintenance work, coordinating technician availability against site needs

• Perform on-site installations of camera hardware and supporting equipment, ensuring systems are properly configured and fully operational at customer locations

• Conduct scheduled and reactive maintenance visits — inspecting, servicing, and repairing hardware and software issues on-site

• Troubleshoot system issues in the field, working directly with engineering to diagnose root causes and implement fixes

• Provide on-call support on a rotating basis, responding to critical field issues and system outages, including mobilizing on-site as needed

• Support station coverage assessments by evaluating on-the-ground conditions and operational needs

• Be the hands-on presence that keeps installations moving and resolves critical path issues in the field

What you’ll bring

• 5+ years of experience in Field Operations, Field Service, Installation/Maintenance Technician work, or a related hands-on technical role

• Experience managing field schedules or dispatch alongside hands-on installation/service work

• Experience installing, servicing, or troubleshooting hardware/software integrated systems in the field

• Technical aptitude to perform hands-on diagnostics and troubleshooting, with the ability to escalate to engineering when needed

• Comfortable working independently on-site with minimal supervision

• Strong problem-solving skills and a proactive, ownership-driven mindset

• Willingness to travel up to 60–80% and participate in on-call/maintenance rotations