Technical Claims Team Lead
Job Description
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What we are looking for
We are looking for an experienced Team Leader to join our talented Claims Department. This person will lead a team of expert Technical Claims Handlers, covering Complaints, Fraud, Quality Assurance, Recoveries and Payment Controls.
Responsibilities
- Line management of a team of Technical Claims Handler, including all HR and Performance management
- Drive top performance and KPI achievement in your team
- Claims workflow allocation and capacity planning to achieve high productivity and quality results
- Quality Assurance checks and coaching to improve quality of technical claims team output
- Maintain detailed and robust oversight of the technical claims portfolio, including the escalation of any risks
Skills and Experience required
- A minimum of 5 years experience in an Insurance Claims Leadership Role managing +8 Direct Reports
- A minimum of 5 years experience in at least one of: Complaints / Fraud / Quality Assurance
- Previous experience leading in a start-up high-growth company
- Deep expertise claims handling and insurance best practices
- Ability to use data to drive understanding and decision making
- Experience coaching colleagues to achieve improved quality and productivity
- Ability to inspire and achieve top performance from your team
- Highly organised and able to self-prioritise workload for the benefit of business and customer
- A team player, always willing to support colleagues to achieve the right results
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ClaimSorted
View Company ProfileClaimSorted (operating under claimsorted.com, legally ClaimSorted Ltd.) is the premier, enterprise-grade AI-first third-party administrator (TPA), InsurTech pioneer, and vertical software automation powerhouse engineered to serve as the definitive, high-velocity claims infrastructure, fraud mitigation, and digital fulfillment layer for global insurance carriers, Managing General Agents (MGAs), and digital-first insurtechs across the United States, the United Kingdom, and continental Europe. Founded by industry innovators Pavel Gertsberg and German Mikulski following direct systemic challenges with legacy operators, the company completely eliminates the severe operational friction of traditional insurance administration—where underwriting brands lose immense customer retention momentum, suffer high claims leakage, and drop payout velocity due to manual document ingestion, fragmented regulatory compliance loops, and slow adjusting handoffs—by deploying an advanced, multi-agent AI-human hybrid platform. Moving far beyond traditional, passive claims-handling software or sluggish legacy TPAs, ClaimSorted natively unifies fully customizable white-label First Notice of Loss (eNOL) customer workflows, automated multi-stage document tampering and fraud detection algorithms, structured policy-wording compliance validation layers, and direct API/SFTP insurer data feeds into a high-availability insurance operating stack. Servicing more than 30 major insurance brands and actively managing over $200 million in total insurance premiums across diverse lines—including commercial and personal property, auto, general liability, travel, pet, and warranty products—the production-hardened infrastructure drops claims cycle times by 3x while securing a structural claims leakage baseline below 1.2%. Highlighting its category-defining momentum, the enterprise is backed by more than $16 million in elite institutional venture financing, including leading seed matrix injections from Atomico, Firstminute Capital, Precursor Ventures, Transpose, and Y Combinator. Under the hood, its technology core utilizes advanced large language models (LLMs) and automated orchestration layers built to instantly evaluate eligibility rules and streamline financial payouts without reducing carrier control. What sets ClaimSorted apart is its uncompromising dedication to replacing fragile, high-overhead paper claims habits with absolute settlement predictability, radical cost containment, and policyholder delight; by bridging the gap between performance-intensive machine learning text analysis and immediate frontline consumer trust, the company remains the definitive cornerstone of modern algorithmic service-as-a-software (SaaS) architecture and global insurance transformation.
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