Tech Consultant - AIOps for Business

What you’ll do

Configure, test, optimize and manage management & monitoring tools for TELUS Managed Services.

• Assist with the configuration, changes, updates, and deployment of new use cases for our AIOPS platform.
• Perform routine MCP systems (Model Context Protocol) development & maintenance to ensure seamless communication between our AI models and underlying data systems.
• Collaborate with network engineers, business analysts, and architects to translate managed services requirements into actionable AI/Automation workflows.
• Build and maintain Automation workflows that reduce repeated tasks across the TELUS Managed Services environment.
• Provide technical guidance and troubleshooting support to a team of technology professionals working on TELUS Managed Services.

What you bring

• Recognized for your strong foundation in telecom engineering and network operations, combined with hands-on automation experience.
• Ability and willingness to quickly learn and master enterprise toolsets.
• Skilled at translating network strategies, architectures, and NOC workflows into automated AI/agentic solutions.
• Advanced knowledge of internetworking technologies and multiple network protocols (i.e. IP, Firewall, Gigabit Ethernet, MPLS/VPN, QoS, Management Protocols, Cloud based Services).
• Hands-on experience with Python/Javascript programming, API integrations, Linux/Windows environments, virtualization, and containerized platforms.
• Adept at balancing priorities effectively while handling multiple projects simultaneously.
• Possesses in-depth understanding of telecom industry trends, NOC operations, and emerging AI technologies.
• Experience in serving as a technical lead on automation/development projects.
• 5+ years of experience as a telecom engineer, network developer, or AI solutions consultant in a communications service provider or solution provider organization.
• Bachelor/Master’s degree in Engineering, Computing Science, Software Engineering, Information Systems, or equivalent.
• Great-to-haves
• Govt of Canada Security Clearance (Level 2 Secret)
• Deep knowledge of Software Development and advanced Machine Learning concepts
• Industry Certifications in AI, Cloud (GCP), or Networking (Cisco/Juniper/Palo Alto)
• Knowledge of ITSM systems (Incident, Problem and Change management, CMDB, ServiceNow)