Job Description
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We are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure software meets their standards.
Duties and Responsibilities:
- Answer inbound phone calls from customers on the technical support line
- Respond to emails from customers
- Assist customers with technical issues related to Bluesight products
- Analyze application data and ensure accuracy with resolutions
- Resolve issues, maintain high-end customer satisfaction and confidence
- Other duties and technical projects as assigned
- Occasional overnight on call rotation coverage
Qualifications and Skills:
- Bachelor's degree in related field preferred.
- 2-5 years of experience in administering and/or troubleshooting issues related to SaaS applications, systems, and networks
- Strong Excel, SQL, Working with data sets to analyze issues
- Experience with database systems and querying, MongoDB preferred.
- CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
- Strong analytical and problem-solving skills
- Professional and polite demeanor
- Knowledge and experience in a SaaS environment is preferred
- Ability to travel up to 10% of the time
This position is open to applicants in the continental United States.
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Bluesight
View Company ProfileBluesight (formerly Kit Check) is a powerful, Best-in-KLAS HealthTech enterprise fundamentally transforming hospital and pharmacy operations across the United States. Headquartered in Alexandria, Virginia, the company serves as the central nervous system for medication intelligence and compliance. Under the hood, Bluesight unifies complex, fragmented healthcare data through a suite of advanced SaaS solutions—including KitCheck for RFID-based inventory tracking, ControlCheck for AI-driven drug diversion surveillance, and CostCheck for predictive purchasing optimization. Their primary target audience spans massive hospital networks, integrated delivery networks (IDNs), and pharmacy directors who desperately need to automate tedious restocking workflows, proactively manage critical drug shortages, and ensure strict 340B and HIPAA compliance. What sets Bluesight apart in the heavily regulated healthcare software sector is its ability to seamlessly consolidate six critical operational pillars into a single, intuitive platform, actively preventing massive financial leaks and empowering clinical staff to focus entirely on life-saving patient care instead of manual spreadsheets.
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