Customer Renewals Manager
Job Description
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At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high-growth healthcare information technology company with a startup 'vibe' but over 3,000 customers using our proven solutions.
The Customer Renewals Manager focuses on the latter half of the customer lifecycle: securing contract renewals, negotiating terms, and minimizing revenue churn. The Renewals Manager will be measured on the ability to eliminate churn before and at the point of renewal while fostering the success, growth, and expansion of each customer account. The territory encompasses a customer base worth $30M to $40M in total recurring revenue – retaining this revenue at the highest rate possible while partnering with those customers and internal teams, like Customer Success and Sales, to ensure their success is pivotal to Bluesight’s continued growth.
Representative Responsibilities and Functions
- Demonstrate strong organization to manage the renewal lifecycle, from quoting, internal approvals, negotiation, and contracting
- Manage and negotiate all existing renewal contracts for customer accounts, effectively communicate contract terms, path to value, and position Bluesight for a positive outcome
- Strong project management practices, including the management of multiple renewal engagements, all commencing a minimum of 90 days prior to renewal date
- Maintain accurate and up-to-date data in CRM, such as contact details, forecasting, correct pricing, and pipeline management
- Assist customers with requests related to renewal maintenance, and invoicing
- Foster relationships with your client base
- Achieve and exceed established dollar and unit retention targets (by customer and by product) and upsell/cross-sell expansion
- Probing for additional sales opportunities on all customer calls
- Develop a thorough understanding of the customers' unique business goals and needs
- Lead quarterly account review sessions with Bluesight Commercial Leadership to communicate customer risk, overall health, and areas of business expansion
Required Qualifications
- A minimum of 5 years of account management and renewal experience, including forecasting, contract proposal/pricing creation, negotiation, and contract execution
- Demonstration of a client service focus to all interactions
- Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
- Excellent organizational and problem-solving skills, detail-oriented, self-motivated, resourceful, and reliable
- Ability to quickly establish rapport and build relationships
- Exceptionally strong communication skills. You must possess the ability to communicate well both internally and externally
- Ability to read situations and people and react accordingly
- Proven ability to meet deadlines and deliver results in a timely manner
- Experience with Salesforce preferred
- Experience in SaaS industry required, Healthcare SaaS experience preferred
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Bluesight
View Company ProfileBluesight (formerly Kit Check) is a powerful, Best-in-KLAS HealthTech enterprise fundamentally transforming hospital and pharmacy operations across the United States. Headquartered in Alexandria, Virginia, the company serves as the central nervous system for medication intelligence and compliance. Under the hood, Bluesight unifies complex, fragmented healthcare data through a suite of advanced SaaS solutions—including KitCheck for RFID-based inventory tracking, ControlCheck for AI-driven drug diversion surveillance, and CostCheck for predictive purchasing optimization. Their primary target audience spans massive hospital networks, integrated delivery networks (IDNs), and pharmacy directors who desperately need to automate tedious restocking workflows, proactively manage critical drug shortages, and ensure strict 340B and HIPAA compliance. What sets Bluesight apart in the heavily regulated healthcare software sector is its ability to seamlessly consolidate six critical operational pillars into a single, intuitive platform, actively preventing massive financial leaks and empowering clinical staff to focus entirely on life-saving patient care instead of manual spreadsheets.
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