Success Team Member
United StatesJob Description
Key Skills Required
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In this role, you will…
Be the front-line of customer requests
Debug, report, and ship scoped fixes for bugs and regressions
Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back
Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human
Create guides and examples that showcase what's possible with Resend
Proactively build relationships and identify potential papercuts for customers
Advocate for customer needs to the greater Resend team
You will be a great fit if you...
Love helping solve problems for developers
Can handle and perform under customer pressure
Have 3-5 years of technical support or success experience
You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
Have experience improving email deliverability
What it means to join the team:
Honest and low-ego team
Autonomy to “just ship it”
Ownership of problems and solutions
100% remote team with flexible working schedules
Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
Comp: $120,000 - $140,000 USD, commensurate with experience
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