Student Care Manager
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Job Description
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ELVTR is a premier online education platform that produces premium courses taught by the world's top business leaders. We are looking for a sophisticated, high-energy Student Care Manager to act as the first point of contact for these industry giants.
Imagine a daily routine where you aren't just 'interviewing candidates'—you are strategizing with VPs from Google, Directors from Netflix, and Executives from Spotify.
Note: You will not be sourcing (scouring LinkedIn). We have a dedicated team of sourcers for that—they will schedule your Zoom calls for you. Your sole focus is screening, engaging, and closing high-level leads on the vision of becoming an ELVTR instructor.
Key Responsibilities
- Conduct Executive Screening Calls: Lead video interviews with prospective instructors (sourced by our recruiting team) to evaluate their charisma, expertise, and teaching potential.
- The 'Pivot' to Sales: Assess the candidate quickly. If they are a match, instantly pivot from 'interviewer' to 'recruiter' to sell them on the vision of building a course with ELVTR.
- Quality Control: You are the gatekeeper. You must politely decline senior leaders who don't meet our specific instructor standards while maintaining a positive brand image.
- Pipeline Management: Move successful candidates to the Production phase, ensuring a seamless handoff to our Course Creators.
- Strategic Feedback: Provide real-time feedback to the sourcing team to help them refine their search criteria based on your conversations.
Requirements
- Experience: 3+ years in Executive Search, High-Ticket Sales, Business Development, or Talent Management.
- Communication: Exceptional English proficiency with exceptional verbal nuance. You must be able to read the room and adapt your tone to different personalities.
- Tech-Savvy: Comfortable managing a high volume of meetings via Zoom and keeping records organized in our ATS/CRM (HubSpot, LinkedIn Recruiter).
- A reliable, high-speed internet connection.
Benefits
- Global Exposure: Work with executives from the world’s biggest companies.
- Competitive Compensation: A well-structured compensation package reflecting the impact of the role.
- Remote Freedom: Work from the comfort of your home.
- Growth: Access to all ELVTR courses for free and a pathway to move into senior Talent or Partnership roles.
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ELVTR
View Company ProfileELVTR (operating at elvtr.com) is a live online learning platform engineered for career-focused education. Headquartered in Los Angeles, California, ELVTR disrupts traditional education by connecting proven industry leaders with rising professionals in a virtual classroom setting. Under the hood, the platform delivers structured, high-level courses designed to transform abstract ideas into practical, career-ready skills, guided by experts in fields like game design and business. This allows professionals to gain hands-on knowledge and real-world expertise, with students working across 1,600+ companies worldwide. The company has launched over 113 courses and is backed by a team of nearly 100 members, making it a growing US-based startup in the e-learning space.
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