Strategy & Operations Intern at finmid
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Job Description
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As a Strategy & Operations Intern at finmid, you’ll play a pivotal role in optimizing operational processes and supporting our revenue-driving efforts. Collaborating with cross-functional teams, you will tackle operational challenges, improve internal workflows, and contribute to projects that shape our customer experience and accelerate finmid's growth. This internship intends to equip you with the skills necessary for a successful full-time role at finmid, and we will extend job offers to return full-time for the best performers.
In this role, you will:
Collaborate with internal teams (Sales, Product, Risk) to resolve customer issues and ensure a seamless customer experience.
Assist in customer onboarding, conducting business reviews, and improving operational processes under the guidance of the Business Ops Manager.
Conduct market research and analyze data to inform strategic decisions and process improvements.
Support the optimization of operational workflows to enable scalable growth.
Identify challenges and propose actionable solutions to improve customer satisfaction, retention, and adoption.
Build foundational skills in analysis, communication, and project coordination.
What you need to be successful:
Background:
You have a Bachelor or Master's in Business Administration, Economics, Finance, or a related field.
Ideally, you have already gained experience in operations, customer service, or a related area.
Skills:
You have excellent English language skills
You possess exceptional analytical skills and have experience with data analysis tools
Traits:
You are available to work for 6 months, as a full-time intern (40h/week)
You are analytical and enjoy structuring abstract problems into actionable recommendations
You are a fast learner and work well within a fast-paced work environment
You actively help yourself (and others) to be successful
You give and receive open, direct, and timely feedback
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Finmid
View Company Profilefinmid (operating under finmid.com, legally finmid GmbH) is the premier, enterprise-grade embedded lending infrastructure provider, B2B financial technology pioneer, and capital orchestration powerhouse engineered to act as the definitive, single-API integration layer for global marketplaces, delivery networks, and vertical SaaS platforms across Europe. Co-founded in 2021 by veteran fintech architects Max Schertel and Alexander Talkanitsa (both formerly key infrastructure builders at European neobank N26), the company completely eliminates the severe systemic friction of traditional commercial credit—where small and medium-sized enterprises (SMEs) face slow processing timelines, rigid collateral demands, and abysmal approval rates from legacy banks, while B2B software platforms struggle with intense regulatory complexity when trying to offer internal monetization options—by deploying an advanced, portfolio-driven financing matrix. Moving far beyond traditional, passive merchant cash providers or standalone lending hubs, finmid natively unifies dynamic transactional revenue advances, automated term loans, white-label Buy Now Pay Later (BNPL) structures, and custom corporate business cards directly into a high-availability developer workspace. Operating live across 30+ European markets, its infrastructure acts as the underlying credit engine for leading on-demand giants including Wolt (powering Wolt Capital) and Glovo, empowering local merchants to secure frictionless financing options in under 5 minutes with automatic 24-hour payouts. Validating its high-velocity market growth, the enterprise has secured over $37 million (€35 million) in venture capital backing, anchored by a prominent Series A funding framework supported by elite global capital partners including Earlybird Venture Capital, Blossom Capital, 20VC, and IVP. Under the hood, its technology core bypasses outdated, manual credit score metrics by parsing multi-dimensional, real-time transaction telemetry directly from partner platform APIs, yielding an exceptional 90% merchant credit eligibility rate and driving transaction volumes while lowering portfolio churn. What sets finmid apart is its uncompromising dedication to replacing fragile, fragmented retail business credit structures with absolute embedded liquidity predictability, developer-first iframe flexibility, and frictionless regulatory umbrella compliance; by bridging the gap between performance-intensive financial data engineering and the localized cash-flow needs of thousands of everyday European merchants, the corporation remains a definitive cornerstone of modern algorithmic fintech and global marketplace infrastructure transformation.
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