Strategic Account Manager

Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

What You’ll Do

Executive Customer Ownership

• Serve as the primary executive point of accountability for assigned strategic accounts
• Translate strategic objectives into actionable initiatives that address both short-term wins and long-term market positioning
• Build and maintain C-suite and SVP-level relationships across customer organizations
• Act as a trusted advisor, aligning Verra Mobility’s roadmap to customer long-term objectives

Revenue Protection & Expansion

• Own renewals, pricing strategy, and commercial negotiations for strategic accounts
• Identify and execute expansion opportunities (new products, services, geographies, use cases)
• Balance growth with margin discipline and contractual risk management

Strategic Account Planning

• Develop and lead multi-year strategic account plans including:
  • Revenue and margin growth targets
  • Retention and risk mitigation strategies
  • Product adoption and integration roadmap
  • Executive engagement cadence
• Regularly review account health with executive leadership
• Translate strategic objectives into actionable initiatives that address both short-term wins and long-term market positioning

Cross-Functional Leadership

• Collaborate with Product, Engineering, Sales, and Operations to craft customized solution proposals
• Orchestrate internal teams across: Sales, Product & Engineering
• Operations Finance & Legal Customer Success
• Ensure clear accountability, fast escalation, and disciplined execution on customer commitments

Customer Advocacy & Voice of the Customer

• Represent strategic customer needs internally to influence: Product prioritization
• Investment decisions Operating model improvements
• Translate customer pain points into actionable, revenue-generating solutions
• Ensure solutions deliver measurable impact on customer adoption, retention, and satisfaction.
• Customer Retention & Satisfaction: Strengthen relationships and ensure long-term value realization.
• Develops deep understanding of customer needs, procurement cycles, and value drivers.
• Brings customer insights directly into product and pricing decisions.

Risk Management & Escalation

• Proactively identify risks related to:
  • Contract renewals
  • Service performance
  • Regulatory or operational changes
• Lead executive-level issue resolution when stakes are high

Success Metrics

• Build strategic partnerships that accelerate growth
• Retention and renewal rate of top-tier accounts
• Net revenue growth and margin expansion within strategic customers
• Customer satisfaction and executive relationship depth
• Reduction in customer-related escalations and surprises
• Accuracy of forecast and renewal planning

What we're looking for

• 10+ years of experience in strategic account management, enterprise sales, or commercial leadership
• Enterprise Sales experience in consulting, strategic planning, solutions architecture, or business development within mobility, transportation technology, government services, or a related field is highly preferred
• Proven success managing large, complex, multi-year customer relationships
• Strong ability to operate in complex matrix, cross-functional environments
• Excellent communication, negotiation, and leadership skills
• Passion for connecting customer needs to business results
• Strong executive presence with the ability to engage and influence C-suite stakeholders
• Experience navigating cross-functional organizations and complex deal structures
• Background in technology, SaaS, mobility, transportation, or regulated industries preferred