Strategic Account Director, Key Accounts

Higgsfield AI is looking for a highly commercial Strategic Account Director, Key Accounts to own and grow relationships with our most valuable enterprise customers.

The ideal candidate brings a proven track record of growing complex enterprise accounts within SaaS, AI, or creative technology, combining strong commercial instincts with product fluency and an entrepreneurial mindset.

This is a high-impact role with significant ownership over strategic customer relationships and direct influence on Higgsfield's enterprise growth.

What you'll do:

Strategic Account Ownership & Expansion

• Own the commercial strategy, revenue growth, and executive relationships across a portfolio of Higgsfield's highest-value enterprise accounts.

• Develop and execute strategic account plans focused on expanding revenue, increasing product adoption, and building long-term customer partnerships.

• Identify and pursue opportunities to expand Higgsfield's footprint across business units, geographies, teams, and enterprise use cases.

• Lead complex enterprise negotiations, renewals, upsells, and multi-year commercial agreements.

• Build and maintain strong relationships with senior executives, economic buyers, and key stakeholders.

• Drive account retention, revenue growth, and long-term customer value.

Executive Relationships & Customer Strategy

• Serve as a trusted strategic advisor to enterprise customers, connecting Higgsfield's AI capabilities to their broader business and creative objectives.

• Engage with senior leaders across Marketing, Creative, Brand, Innovation, and Technology organizations.

• Understand customer priorities, organizational structures, and decision-making processes to identify opportunities for strategic growth.

• Lead executive business reviews, strategic planning sessions, and customer engagements.

• Translate emerging GenAI capabilities into compelling business cases, measurable outcomes, and enterprise-wide opportunities.

• Build multi-threaded relationships to strengthen account engagement and establish Higgsfield as a long-term strategic partner.

Enterprise Growth & GTM Strategy

• Partner closely with Product, Engineering, Marketing, Customer Success, and Executive Leadership to deliver exceptional outcomes for strategic customers.

• Identify opportunities for broader enterprise deployments, new workflows, and strategic commercial partnerships.

• Surface customer insights and market trends to inform product priorities and enterprise GTM strategy.

• Collaborate with leadership on high-value commercial opportunities, executive engagements, and strategic account initiatives.

• Maintain strong operational discipline around account planning, pipeline management, forecasting, and revenue performance.

• Help establish scalable best practices for managing and growing Higgsfield's most important customer relationships.

Requirements:

• 8+ years of experience in enterprise sales, strategic account management, or enterprise business development, with demonstrated ownership of large, complex customer relationships.

• Proven track record of growing and retaining high-value enterprise accounts, including significant upsell, cross-sell, and expansion revenue.

• Experience managing strategic relationships with Fortune 500 companies, global brands, or similarly complex enterprise organizations.

• Demonstrated ability to build trusted relationships with C-suite executives, senior business leaders, and enterprise decision-makers.

• Strong commercial judgment, with experience negotiating complex enterprise agreements and navigating multi-stakeholder buying processes.

• Experience developing strategic account plans, identifying whitespace opportunities, and expanding adoption across large organizations.

• Background in enterprise SaaS, AI/GenAI, creative technology, marketing technology, or usage-based software strongly preferred.

• Ability to translate sophisticated technology capabilities into business value for both technical and non-technical stakeholders.

• Strong executive presence, communication, presentation, and negotiation skills.

• Highly entrepreneurial, self-directed, and comfortable operating in a fast-paced, evolving startup environment.

• Strong analytical and operational skills, including account forecasting, revenue planning, and pipeline management.