Starlink Resale Manager

The Starlink Resale Manager is a foundational role within Armada’s Customer Success organization, focused on delivering best-in-class customer success for our growing customer base.

You will serve as a primary operational point of contact for Starlink Reseller accounts, ensuring accurate and timely order processing, fast issue resolution, and consistent communication, while partnering closely with Account Managers, Customer Success Engineers, and Account Executives to support broader account health, retention, and growth.

Location: Remotely based in the US

Key Responsibilities

Order Management & Fulfillment

• Serve as the primary point of contact for Starlink Reseller order intake, processing, and status tracking, ensuring accuracy and speed across the ordering lifecycle.
• Coordinate with internal provisioning, logistics, and fulfillment teams to ensure timely activation and delivery of Starlink hardware and service orders.
• Monitor order queues and proactively flag delays, discrepancies, or fulfillment risks to prevent disruption to reseller operations.
• Assist with Data Pool billing true ups across MSP customers.
• Maintain accurate order records and CRM/ordering system hygiene across all reseller accounts.

Reseller Customer Success

• Act as a responsive, reliable day-to-day contact for assigned Starlink Reseller accounts, addressing questions related to ordering, account status, and service.
• Support onboarding of new Starlink Reseller accounts, ensuring resellers understand ordering processes, tools, and support channels.
• Partner with Account Managers to support renewal readiness, account health monitoring, and identification of at-risk relationships.
• Escalate high-priority reseller issues to the Account Manager or Senior Manager with clear context and recommended next steps.

Process & Cross-Functional Coordination

• Collaborate with Sales, Alliances, Supply Chain/Logistics, Support, and Product teams to troubleshoot order or service issues affecting reseller accounts.
• Identify recurring friction points in the ordering process and contribute suggestions for process improvement.
• Coordinate with Finance and Products team around any Starlink pricing or product changes.
• Help maintain and refine ordering playbooks, FAQs, and reseller-facing documentation.

Reporting & Account Insights

• Track and report on order volume, fulfillment timelines, and reseller satisfaction metrics.
• Provide regular updates to the team on account activity, order pipeline, and emerging trends across the Starlink Reseller book of business.

Other Responsibilities

• Support our Marketing and Sales teams with inbound Starlink Reseller inquiries, or small volume hardware orders.
• Contribute to team enablement by sharing best practices, feedback, and workflow improvement ideas.

Required Qualifications

• Bachelor’s degree or equivalent professional experience.
• 0–2 years of experience in account management, customer support, sales operations, or a related customer-facing role.
• Strong attention to detail and comfort managing multiple projects simultaneously.
• Strong analytical skills with Excel proficiency.
• Excellent written and verbal communication skills.
• Proficiency with CRM and order management tools (e.g., Salesforce or similar).

Preferred Qualifications

• Experience supporting MSP, reseller, or channel partner accounts.
• Familiarity with Starlink, satellite connectivity, or telecommunications/hardware ordering processes.
• Exposure to CPQ, order management, or logistics/fulfillment systems.
• Interest in long-term growth toward a Sales or Customer Success role.