Staff Cloud Operations Engineer

We’re looking for a Staff Cloud Operations Engineer to join our Cloud Ops team.

Key Responsibilities:

• Effectively coordinate with both technical and non-technical staff across departments, including partnering on workflow automation (crons, n8n, Airflow) that bridges infrastructure and business processes.
• Handle the process side of an Ops team: running outage incidents, working within compliance requirements, coordinating sprints, collecting metrics to report up to management, and maintaining documentation.
• Maintain and improve incident response process and tooling, ensuring accurate, reliable, and proactive monitoring across the application stack.
• Ensure that our cloud infrastructure is compliant with relevant security and regulatory standards.
• Design, implement, and maintain our cloud infrastructure in GCP.
• Ensure our cloud infrastructure is scalable, secure, and highly available.
• Build automation that reduces toil and enables infrastructure to self-heal during production incidents.
• Troubleshoot issues and provide support for our cloud infrastructure and observability tools.

Qualifications:

• A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Professional, expert-level experience in cloud infrastructure engineering (preferably GCP) with a minimum of 5 years.
• Experience with observability tools and processes, such as monitoring, logging, and tracing.
• Strong experience in at least one programming/scripting language such as Python, Bash, Java, or Go.
• Experience with containerization technologies such as Docker and Kubernetes.
• Experience collaborating with network and application security teams; ability to make sound security-informed judgments is a plus.
• Comfortable leveraging AI tools to accelerate work. The company provides access to Claude, and integrates Copilot and Gemini into automation workflows; engineers are expected to use these effectively.
• Ability to work in a 24/7 on-call rotation.

Nice to Haves:

• Familiarity with CI/CD pipelines and Git.
• Collaboration experience with Data Engineering teams.
• Experience with automation and configuration management tools such as Terraform, Ansible, or Chef.
• Previous experience in a 24/7 on-call environment.
• Mentorship or technical leadership experience; comfortable directing the work of junior engineers on a project basis.