Sr Partner Delivery Manager
Job Description
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As Sr Partner Delivery Manager, you will own and scale strategic relationships with Parloaās global SI, consulting, and implementation partners, ensuring they can deliver transformative AI and customer experience solutions for enterprise customers.
This is your opportunity to shape how enterprise partners adopt, scale, and operationalize agentic AI, helping define Partner Success at one of the fastest-growing AI companies in the world.
Areas of ownership:
- Partner Relationship Management: Own a portfolio of strategic Parloa partners, building trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders.
- Practice Advisory: Act as strategic advisor to partners on building and scaling their Parloa services practice, covering delivery methodologies, organizational structure, certifications, and go-to-market motions.
- Delivery Oversight: Guide partners through complex enterprise AI and CX transformation programs, monitor partner-led implementations, and proactively manage risks and escalations to drive successful outcomes.
- Cross-Functional Alignment: Partner with Account Executives and Partner Managers on strategic deals, and ensure close alignment between partners and internal teams across Customer Success, Professional Services, Product, and Solution Engineering.
- Program Operations: Drive operational rigor through governance structures, success metrics, delivery reviews, and executive business reviews, while helping scale Partner Success programs, playbooks, and frameworks.
Who you are:
- 6+ years of experience in enterprise SaaS, consulting, partner management, customer success, or professional services
- Proven track record working with global systems integrators, consulting firms, or implementation partners to drive measurable customer outcomes
- Strong understanding of enterprise delivery models, implementation methodologies (SAFe Agile, waterfall), and project governance
- Strong executive presence, able to lead executive reviews and communicate confidently with partner leadership, customer executives, and technical teams
- Excellent written and spoken English is required
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Parloa
View Company ProfileParloa is a cutting-edge technology firm specializing in innovative solutions for modern businesses. With a strong focus on research and development, Parloa is committed to delivering high-quality products and services that cater to the evolving needs of the market. The company's mission is to bridge the gap between technology and everyday life, making it easier for individuals and organizations to adapt to the rapid pace of digital transformation. By fostering a culture of collaboration and creativity, Parloa empowers its team members to think outside the box and develop groundbreaking solutions that have the potential to revolutionize the industry. With a customer-centric approach, Parloa strives to build long-lasting relationships with its clients, providing them with tailored support and guidance to help them navigate the complexities of the digital landscape. As a forward-thinking company, Parloa is poised to make a significant impact in the tech sector, driven by its passion for innovation, excellence, and customer satisfaction.
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