Sr Digital Product Manager

POSITION SUMMARY

As part of the Software Product Management team, the Sr Digital Product Manager will help achieve Natera's strategic imperatives through excellence in technology. They will work on a suite of products that are critical to lab operations, R&D, process development, customer support, commercial operations, genetic counseling, reporting, bioinformatics, statistics, and more. They will need to deeply understand the end-to-end workflow and the technical details of the software systems to deliver our best-in-class personalized genetic tests. They will use this knowledge to translate and document detailed use cases and product requirements. The Sr. Product Manager must be able to drive prioritization and critical decision-making on solutions.

FOCUS AREA

This position will be a key contributor and driver of the core software product roadmap. The role focuses on our end-to-end software stack to support and scale various on-market product lines. This will include enhancing the product's market impact, user experience, and operational efficiency by identifying new opportunities, gathering cross-functional input, and translating user needs into actionable features. This role requires a strong blend of strategic thinking, technical acumen, and a passion for driving innovation and delivering high-quality digital solutions.

ABOUT YOU

You are passionate about designing and building a better world for patients and clinicians. You are mission-driven. You thrive in ambiguous, chaotic situations. You have a fearless bias towards action that is data-driven, purposeful, and focused. You are excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day. You’re a kind, passionate, and collaborative problem-solver who seeks and gives candid feedback.

PRIMARY RESPONSIBILITIES

• Immerse yourself in the tough problems we’re solving, and team with R&D, designers, engineers, clinical product managers, and operations to develop elegant software solutions to solve those problems.
• Develop the product strategy and roadmap for your product line.
• Communicate with senior-level stakeholders to champion your roadmap and gain buy-in for product plans.
• Transform business, market, and clinical requirements into executable product requirements.
• Own and prioritize a feature backlog to align with the overall strategic roadmap.
• Act as a subject matter expert on our software products and create a shared understanding among business and technical teams.
• Produce deliverables that facilitate better understanding for feedback such as flow diagrams, data models, pros/cons, prototypes, wireframes, and other illustrations.
• Define what success looks like for your product and measure it.
• Monitor industry trends and competitive landscape to ensure you know what makes a best-in-class user experience for your product line.
• Incorporate a focus on quality into product design and work closely with development and software quality assurance teams on product and process improvements.
• Solicit user feedback and funnel new requirements and product changes back into software development.
• Evangelize your products across the organization, drive integration, and ensure desired positive impact is achieved. Have a sense of ownership for everything you engage in.

QUALIFICATIONS

• 5+ years of experience in software product management, ideally in the healthcare IT or biotech industry.
• Extensive experience in conceptualizing, defining, and creating best-in-class software experiences.
• Experience with Agile software development, building solutions from start to finish.
• Excellent communication, facilitation, presentation, relationship-building, and analytical skills.
• Experience with implementing scalable and sophisticated business rule applications.
• Experience building enterprise software or business-critical systems is a plus.
• A proven track record of cross-functional leadership.
• Well-developed systems thinking.
• BA/BS degree in relevant technical, scientific, or quantitative discipline or relevant experience.

KNOWLEDGE, SKILLS, AND ABILITIES

• Customer research and survey skills – how to ask good questions, listen carefully, and synthesize information into clear customer and business needs.
• Highly organized with the ability to multitask.
• Ability to collaborate and interact effectively with individuals and influence individuals across functional areas and in team environments.
• Demonstrated knowledge of products and markets, or ability to learn quickly.
• Excellent verbal and written communication skills.
• Ability to understand and describe technical complexities in a simplified way appropriate to different audiences.
• Be able to break down large projects into granular milestones and track progress.