Special Projects Lead, AI Agent Team

Cresta's forward-deployed team embeds directly with enterprise customers to drive real AI transformation — not pilots, but production deployments that change Customer Experience for F500 companies.

We’re hiring our founding Special Projects Lead on our AI Agent Team. You'll play a critical role in scaling our AI Agent deployment motion and business: building the operational foundation for rapid team growth and leading special projects for our AI Agents team across process, product, and go-to-market.

What You’ll Do:

Business Operations

• Team operations: Own weekly business reviews for the forward-deployed team, reporting on OKRs such as revenue and pilot-to-conversion performance.
• Knowledge management: Design an AI-powered “second brain” to centralize team know-how. Establish clear documentation standards and drive accountability for subject-matter owners across specialized topics.
• Scale the team: Develop internal tools and processes to enable scaling. Work as a multiplier across hiring processes (funnel optimization, events) for a team that is on a 8x headcount trajectory.

Special projects

• Lead cross-functional projects at the intersection of product, go-to-market, and operations—deployment pattern synthesis, verticalization, AI Agent product SKUs.
• Seed key initiatives, scaling them from idea to proof-of-concept before housing them in new roles (e.g., verticalization, Agent Academy for customers).
• Grow the Cresta AI Agent and deployment brand by driving content & thought leadership across the team (blog posts, team spotlights, deployment case studies).

What We’re Looking For:

• Bias towards action: No playbook needed — you figure it out and move.
• Comfortable at every altitude: Equally at home developing strategy as building automations.
• Strong operational background: You've built playbooks, pipelines, automations, and scaled operational processes.
• 4–8 years of experience in a high-velocity environments; mix of builder/operator and strategic experience (business operations, strategy & operations, chief of staff, product strategy / operations, or other operator at a fast-scaling tech company)
• Exceptional communication, tailored to audiences at different levels

Bonus Points:

• Experience in a startup or high-growth environment
• AI-native or Agent-building experience

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees