Enterprise Solutions Engineer

About the Role:

As an Enterprise Solutions Engineer, you will partner with Enterprise Account Executives to showcase the power of Cresta to potential customers. In this role, you will provide technical insights and solutioning to stakeholders both internal and external by understanding customers' technical requirements. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle. You will also act as a liaison between sales, the customer, and Cresta’s technical teams.

Responsibilities:

• Qualify new sales opportunities by understanding customer requirements and converting them into Cresta technical requirements
• Partner with Enterprise Account Executives to discover and understand the prospect’s situation and the challenges they are experiencing
• Lead discovery calls with prospective customers and internal cross-functional teams to build and deliver product demos, solving problems for potential customers and demonstrating the value of the Cresta product
• Provide prospects with insights and learnings from your 3–5 years of experience in helping customers improve their contact center and customer experience operations
• Drive adoption during proof-of-value by training individual managers and users on the Cresta solution
• Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
• Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals
• Run ROI workshops to translate our solution into a financial business case proposal
• Provide feedback to product management about the successes and failures in the field

Qualifications We Value:

• 4+ years of experience in customer-facing roles, with 3–5 years in a technical pre-sales capacity supporting large enterprise sales cycles
• Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations
• Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike
• Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection
• Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward
• Fast learner with a passion for new technology and a talent for simplifying complexity for customers
• Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments
• You embody our core Operating Principles

Bonus Points:

• 2+ years of AI sales engineering experience
• Experience in a high-growth startup environment