Solutions Engineer (AI & Storytelling)

Element451 is looking for a Solutions Engineer who thrives at the intersection of technology, storytelling, and creativity. This role is ideal for someone who loves to build, test, and perform—someone who can turn a complex AI platform into a story that connects emotionally and intellectually with higher-ed leaders.

You will design and deliver demos and proof-of-concepts that show how Element451's AI agents, automations, and personalization tools change the student experience, working closely with Sales, Product, and Customer Success.

What you will do

• Build and deliver personalized, story-driven demos aligned to each prospect's goals and institutional challenges

• Partner with Account Executives to shape demo strategy that highlights value, differentiation, and real-world outcomes

• Translate complex technical capability into clear narratives for non-technical stakeholders

• Serve as the face of Element451 in presentations, bringing energy and creativity to every engagement

• Scope, configure, and deliver hands-on, time-boxed POCs, including building and training AI agents, prompt workflows, and knowledge bases

• Define and track POC success metrics such as conversion rate, cycle time, and engagement

• Ensure data security, FERPA compliance, and accessibility standards throughout every engagement

• Create reusable demo assets and act as an internal champion for AI fluency

Must haves

• 4 years in solutions engineering, pre-sales, or technical consulting (SaaS required, higher-ed tech preferred)

• Proven track record delivering demos or POCs that drive engagement and conversion

• Strong personality and people skills—this role is about connecting with people first, not technical depth for its own sake

• Advanced, hands-on fluency with AI tools, including Claude and Claude Cowork

• Solid understanding of CRM systems, APIs, data integration, and no-code/low-code tools

• Exceptional communication and presentation skills, able to simplify complexity and inspire confidence

Nice to haves

• Background in higher education, admissions, enrollment, or marketing

• Experience with platforms like HubSpot, Slate, or Salesforce

• Familiarity with automation and AI engagement platforms (ChatGPT, Zapier, Dialogflow)

• Direct experience at a competitor (Slate, Ellucian, EAB, Anthology, Salesforce Education Cloud)