Solutions Engineer

Core Responsibilities

Second Front Systems is seeking a technically credible, mission-focused, customer-oriented Solutions Engineer to bolster our sales and customer success team. This role operates at the intersection of commercial software and government accreditation, focusing on:

• Owning technical sales conversations and demonstrating Game Warden's fit for mission-critical SaaS deployment.
• Bridging customer needs with product capabilities through:

• Leading technical presentations, architecture workshops, and RFP responses.
• Assessing application compatibility with Game Warden and DevSecOps deployment on AWS or GCP.
• Tracking customer feedback to align with the product roadmap, ensuring:

• Customers understand deployment paths.
• Technical risks are mitigated.
• Sales pipeline advances with confidence.

You will translate complex cloud and DevSecOps concepts for diverse audiences, from C-level executives to engineering teams, while operating hands-on with AWS or GCP infrastructure and demonstrating real-time platform knowledge. This role requires decisiveness in pre-sales and compliance conversations.

Key Responsibilities

• Lead technical sales pipeline from initial contact through RFP response, collaborating with account executives.

• Conduct introduction calls, technical demonstrations, architecture workshops, and RFI/RFP engagements with government and commercial customers.

• Evaluate customer applications for compatibility with Game Warden and DevSecOps deployment on AWS, GCP, or Azure.

• Maintain deep technical knowledge of Game Warden, Kubernetes, Docker, Helm, and the broader platform ecosystem.

• Synchronize customer feedback with product teams to inform roadmap priorities and feature alignment.

• Develop technical marketing content, including blogs, whitepapers, and case studies, to accelerate business development.

• Engage customers on cloud infrastructure, DevSecOps tooling, compliance accreditation, and cybersecurity architecture.

Qualifications

Required:

• 3+ years in customer-facing roles such as Sales, Solutions Engineering, or Customer Success, with proven ability to influence technical decision-makers.
• 2+ years of hands-on experience deploying or architecting on AWS, GCP, or Azure; certification or active pursuit required.
• 3–5 years of technical depth as a software engineer, sales engineer, or technical project manager, with experience solving problems in production environments.
• 2+ years of software development experience, preferably in full-stack web development (e.g., React, Angular, Spring, Python, or Go).
• Operational knowledge of DevSecOps practices, CI/CD pipelines (Jenkins, GitLab CI, ArgoCD), and containerization (Kubernetes, Docker).
• Ability to communicate technical concepts clearly to non-technical stakeholders and maintain composure in high-stakes customer situations.
• U.S. citizenship and residency in an approved hiring hub: DC/Maryland/Virginia, Raleigh/Durham/Chapel Hill NC, Denver/Colorado Springs CO, or Dallas/Fort Worth TX.
• Willingness to travel up to 25% for customer engagements and market-facing activities.

Preferred:

• Federal or commercial sales experience.
• Active TS/SCI security clearance.
• Previous military or federal experience.