Solutions Engineer

About the Role

The Solutions Engineer is LogicGate’s pre-sales technical expert. You’ll run discovery sessions to understand what a prospect’s risk program needs to accomplish, configure and deliver tailored Risk Cloud demonstrations, build proof-of-concept applications, and ensure every prospective customer has a clear and credible picture of how our platform addresses their specific GRC challenges. This role requires both product mastery and a genuine curiosity about how modern organizations manage risk and compliance

Our Solutions Engineering team sets a high bar because our work matters. SEs are instrumental in every customer decision, serving as trusted technical advisors throughout the buying journey. We hire people who are collaborative, intellectually curious, and eager to raise the level of the team, and in return, they join an environment where they’ll be challenged, supported, and surrounded by teammates who make them better.

What You’ll Do

• Present: Conduct highly effective product demonstrations with prospective customers and LogicGate Account Executives as part of the sales process.
• Facilitate: Lead client workshops for data and process gathering to uncover details of current state processes, related business challenges, and opportunities for improvement.
• Discover: Listen to understand customer pain points and connect their needs to LogicGate solution features.
• Build: Configure LogicGate’s no-code platform for customized demonstrations and proof of concept projects with prospective customers.
• Consult: Build relationships with prospective customers and become a trusted advisor throughout the sales process.
• Educate: Conduct webinars and assist in content creation (white papers, blog posts, etc.)
• Product Insight: Provide feedback and intelligence to the Product team to identify new potential features and functions and represent the voice of prospective customers.
• Customer Success Support: Collaborate with Customer Success and Implementation Management teams in the transition of customers to ensure a seamless experience post-sale

What You Bring

Required

• 4+ years of experience within GRC, Cyber Risk, or adjacent fields as a Solutions Engineer, Consultant, or Practitioner
• Experience tailoring and conducting software demonstrations or client / customer-facing presentations
• Curiosity and the desire to understand our customer’s problems – and then effectively communicate how LogicGate can add value to their organization
• Ability to manage a number of projects and engagements simultaneously
• A desire to work within a team focused on winning new business and expanding customer accounts

Nice to Have:

• Experience selling, implementing, or administering GRC SaaS platforms
• Active exploration or use of generative AI platforms (e.g., LLMs, technical document automation assistants) to optimize workflows
• Hands-on experience with LogicGate’s Risk Cloud