Solutions Architect Lead

We’re looking for a Solutions Architect Lead to lead client onboarding for Sardine’s fraud and compliance products. You’ll manage end-to-end integrations, translate technical requirements into solutions, and ensure a smooth, successful deployment. This is a hands-on role working closely with clients and internal teams, perfect for someone who thrives in fast-paced environments and enjoys solving complex problems with practical, scalable solutions.

What you’ll be doing

• Lead, and develop a high-performing integration team focused on delivering seamless client onboarding and scalable technical solutions.

• Work closely with clients and provide end-to-end support during their onboarding process, setting our clients up for success.

• Own APIs, SDK documentation, integration guides, and overall support documents.

• Analyze clients' requirements from the technical and functional perspectives and design solutions by having a deep understanding of our system and products' capabilities.

• Manage implementation projects, including monitoring project quality, managing timelines, mitigating risk, and driving deliverables.

• Build a deep understanding of customers' business problems, technical requirements, and success criteria so that you can provide solutions utilizing Sardine's technology.

• Provide product feedback to internal stakeholders as the eyes and ears on the ground.

What you’ll need

• 7+ years of hands-on experience as an implementation manager, integrations engineer, technical account manager, solution architect, or systems analyst, working with multiple technical teams, both internal and external.

• 3+ years of B2B SaaS experience working in the relevant domain (payment, fraud, risk, or compliance).

• Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas.

• Excellent organizational skills and the ability to manage multiple projects simultaneously and drive deliverables to completion.

• Experience with basic SQL querying and JSON payload analysis.

• Experience with APIs specs like OpenAPI, web development, and writing scripts to build internal tools (e.g., bash scripting, Python, SQL, Ruby, Golang, Postman).