Solution Advisor

Solution Advisors are responsible for ensuring that GHX Value Analysis clients, health systems, are successful in building a clinically integrated supply chain. You will provide expert guidance to Supply Chain clients that enables them to make financially-impactful, clinically-informed decisions about medical device selection and introduction using GHX Value Analysis medical device research and analytics tools. You will serve as a primary point of contact to help clients navigate GHX Value Analysis solutions and services, while providing strategies and best practices to strengthen their impact across their system. You will proactively monitor and engage users at each account to help them get the most out of GHX Value Analysis, as well as coordinate with your colleagues to support client requests.

The successful candidate will be a forward-thinking hospital supply chain leader (or experienced consultant in the same space) who has a track record of successfully managing complex, multi-stakeholder initiatives. This person is passionate about tackling difficult problems in healthcare and is excited by the ambiguity and opportunity that comes with working in a dynamic, fast-growing technology company.

Responsibilities include:

• Lead client advisory for portfolio of GHX Value Analysis clients (defined by but not limited to, subscription type, health system size, health system NPR)
• Proactively ensure your portfolio of clients are getting value from GHX Value Analysis
  • Apply your experience in hospital supply chain to identify sources of value, pain points, and the path to success for each client
  • Deploy tactics that drive solution adoption, engagement, and user satisfaction at each client
  • Serve as a trusted advisor to understand client goals and share industry and Lumere best practices
  • Collaborate with other members of Lumere’s Services team to delegate & escalate client requests
• Support current Sr. Solution Advisors as assigned with complex, high touch clients and/or support client initiatives
• Support delivery of client requests related but not limited to limited to client training, client configuration, client account planning
• Support the development and execution of user events (including but not limited to User Group Meeting, Cross-user best practice training, user success stories), specifically aimed at cohort of clients support
• Proactively monitor client user reports (client health, client implementation, CISC growth) and identify areas of potential risk and growth and act accordingly
• Contribute to the development of scalable content resources for Lumere clients (e.g., user guides, presentations, best practice recommendations, and other tools for the client)
• Contribute cross-functionally to support Lumere’s business
  • Provide feedback on the product pipeline based on client feedback and your expertise
  • Support the development of content (webinars, blog posts) for current and prospective clients

Qualifications:

• 3+ years experience in direct hospital-based operations, strategic sourcing and/or value analysis (or in-direct support as an external consultant/supplier supporting aforementioned functions) with expertise in forward-thinking best practices
• Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
• Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve
• Ability to effectively influence and communicate complicated ideas to senior leaders in health system
• Team-oriented, doer mentality
• Growth company DNA -- ability to thrive in a dynamic, fast-paced environment
• Ability to travel as needed (30-40%)