Software Support Specialist
Job Description
Key Skills Required
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What You’ll Own
Customer Support & Troubleshooting
- Respond to customer questions through email, phone, and chat
- Troubleshoot storefront, order, template, digital asset, ERP, and account issues
- Support customers with account setup, configuration, and user access
Case Management & Resolution
- Manage support tickets from initial contact through resolution
- Maintain clear and accurate case notes and escalate issues when needed
- Support order, sourcing, inventory, procurement, and fulfillment questions
Documentation & Continuous Improvement
- Identify recurring issues and share patterns with Product and Operations
- Work with Product, Engineering, and Sales to resolve complex cases
- Maintain internal knowledge-base and customer-facing support documentation
What We’re Looking For
- 1–3 years of customer support, client services, or similar experience
- Strong written and verbal communication skills
- Ability to explain technical information clearly and simply
- Strong problem-solving skills and ability to manage multiple open cases
- Good judgment around when to investigate independently and when to escalate
Strongly Preferred
- Experience with SaaS, eCommerce, ERP, marketing technology, or support ticketing platforms
- Familiarity with digital asset management, order management, inventory, or integrations
- Basic SQL or data-querying skills
- Experience using AI tools to support customer communication, research, or documentation
Why DemandBridge?
- Visible impact: Join a small team where your work directly affects the customer experience
- Broad exposure: Support customers across several products and business workflows
- Close collaboration: Work directly with Product, Engineering, Sales, and Operations to solve customer problems
- Meaningful ownership: Take responsibility for cases from the first question through to resolution
Join DemandBridge and play a hands-on role in helping our customers solve problems, work more effectively, and get more value from the software they rely on.
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Valsoft
View Company ProfileValsoft is a Canadian-based company specializing in the acquisition and development of software companies. With a focus on building long-term value, Valsoft provides resources and expertise to help its portfolio companies expand their offerings, improve operations, and increase their customer base. By leveraging its extensive experience and network, Valsoft has established itself as a trusted partner for software companies looking to accelerate their growth and achieve their full potential. Through its strategic acquisitions and investments, Valsoft has built a diverse portfolio of software companies that cater to various industries, including healthcare, finance, and technology. With a strong commitment to innovation and customer satisfaction, Valsoft continues to expand its reach and solidify its position as a leading player in the software industry.
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