Software Engineer I

We are hiring a Software Engineer I to our SupportHub team to further assist the Engineering department as we scale. EnergyHub is a growing organization, and as the third Support Engineer, you will have an outsized impact on defining this role within the company.

This role participates in an on-call rotation every 3–4 weeks to support critical issues outside of regular business hours.

Main Responsibilities: What you’ll do

In this position you will work closely with Engineering, Internal Stakeholders, and Clients to:

• identify root causes of technical issues,
• respond to production issues,
• configure programs and data flows between EnergyHub and our OEM or Utility partners,
• configure and update data attributes when no UI is available,
• build dashboards on top of our data warehouse to answer questions or give the team insight into high-value opportunities,
• identify and implement technical solutions to mitigate or correct known issues,
• debug reported issues by looking at logs, data and code (most often in Java, sometimes in Python and occasionally TypeScript),
• contribute bug-fix PR’s to the codebase,
• create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements.
• Other duties as assigned

Required Skills and Experience: What you need

• Ability to combine information gained from multiple sources to identify root causes,
• Strong organizational skills and an eye for calling out areas for improvement,
• Strong communication skills,
• Comfort working with internal teams as well as external partners,
• Comfort working across time zones and cultures,
• An understanding of code versioning concepts and experience with tools like git,
• Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog,
• Experience working with 3rd Party API’s using Postman,
• Experience with a scripting language such as Python,
• Experience or familiarity with Fullstack web development,
• Experience with the AWS ecosystem (and/or other Azure/GCP etc.)

Preferred Skills and Experience: Nice-to-haves

• Experience working on a level 3 support team
• Experience working with utilities and/or our many device partners

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.