Software Engineer - AI Benchmarking and Performance
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At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
DevRev is ushering in the SaaS 2.0 era — where enterprise software is not just connected, but intelligent. Our mission is to reintroduce the Computer to the enterprise: not as a form filler or a workflow router, but as an agent that thinks, reasons, and acts on behalf of users.
We’re looking for seasoned software engineers who have built and scaled applications, APIs, and cloud architectures — and are ready to level up into AI performance and benchmarking. You don’t need prior AI experience — just strong engineering fundamentals, curiosity, and the drive to learn. DevRev will provide structured training and mentorship to help you bridge into this next frontier of engineering.
What you'll do
- Participate in a structured training track to develop expertise in AI benchmarking, profiling, and performance tuning.
- Build and scale benchmarking infrastructure for evaluating AI systems in enterprise settings.
- Design agent evaluation pipelines that measure reasoning, accuracy, alignment, and user outcomes.
- Participate in a structured AI benchmarking training track, gaining expertise in profiling, telemetry, and performance tuning.
- Collaborate with AI and Infra teams to instrument model-serving systems (vLLM, Triton, Ray, or Kubernetes-based deployments).
- Develop data and telemetry pipelines that capture model performance, latency, and quality.
- Contribute to DevRev’s open benchmarking frameworks, defining how intelligent SaaS software is measured globally.
- Work with cross-functional teams to ensure benchmarks reflect real-world customer value and system impact.
What you'll bring
- 3–10+ years of experience as a Software Engineer in backend, systems, or infrastructure roles.
- Strong foundation in Python or similar backend languages — Go, Java, C#, or Node.js.
- Hands-on experience in building APIs and cloud-native architectures (AWS, GCP, or Azure; Kubernetes a plus).
- Understanding of metrics, profiling, or observability tools (Grafana, Prometheus, ELK, or similar).
- Curiosity and commitment to learn AI benchmarking, LLM evaluation, and performance frameworks.
- Strong analytical and product intuition — you care about what the benchmark represents, not just what it measures.
- Bonus: exposure to vector search, model tuning (LoRA, DPO), or open-source contributions.
Why This Role Matters
Agents are not APIs — they reason, adapt, and learn. But with that power comes ambiguity in how we measure success. At DevRev, we believe the benchmarks of the past aren’t enough for the software of the future. This role is your opportunity to design the KPIs of the AI-native enterprise — to bring rigor to systems that reason, and structure to software that thinks. Join us to shape how intelligence is measured in SaaS 2.0.
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DevRev
View Company ProfileDevRev (operating under devrev.ai) is the premier, enterprise-grade AI-native product-led growth platform, customer relationship management (CRM) reinventor, and operational data fabric pioneer engineered to operate as the definitive, high-velocity customer support, product management, and software development convergence layer for modern technology enterprises globally. The company completely eliminates the severe systemic friction of modern corporate digital operations—where developers, product managers, and support agents lose immense velocity to disjointed, siloed applications like Jira and Salesforce—by deploying an advanced, multi-tenant Knowledge Graph. Moving far beyond traditional, passive legacy ticketing tools or detached customer support hubs, DevRev natively unifies omni-channel customer support pipelines, real-time product telemetry ingestion, collaborative issue tracking, and agentic AI-driven automation workflows into its core workspace, One_Platform. Trusted by scaling tech startups and multi-national digital firms alike, the infrastructure empowers cross-functional teams to connect end-user feedback directly to backend source code repositories, compressing feature delivery cycles and maximizing product retention with production-hardened precision. Co-founded by Nutanix visionary Dheeraj Pandey and former Google engineering leader Manoj Agarwal, the enterprise has secured over $100 million in elite institutional seed financing from top-tier investors including Khosla Ventures and Mayfield Fund at a record-breaking early valuation. Under the hood, its sophisticated technical core deploys a real-time event-driven ledger, advanced natural language processing (NLP) models for automated clustering, and secure enterprise integration bridges into platforms like GitHub, GitLab, and Slack. What sets DevRev apart is its uncompromising dedication to replacing fragmented point-solutions with absolute customer-to-developer transparency and operational momentum; by bridging the gap between performance-intensive system monitoring and direct product value creation, the firm remains the definitive cornerstone of modern algorithmic product-led transformation and collaborative AI development scaling.
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