Short-Term Rental Operations Coordinator

About the role:
Regal Realms is a growing UK short-term rental and property operations business. We need an experienced Pakistan-based coordinator who brings structure, urgency, sound judgment, and dependable follow-through to live guest and property operations.

Responsibilities:

• Monitor reservations, guest conversations, and alerts in Guesty and booking platforms.
• Coordinate guest issues, maintenance, contractors, evidence, and confirmed closure.
• Maintain clear priorities, owners, deadlines, and next actions.
• Support reviews, platform cases, disputes, and chargeback evidence.
• Prepare concise reports and improve SOPs, trackers, templates, and workflows.
• Assist the founder with selected executive-assistant responsibilities and projects.

Requirements:

• 3+ years in operations, executive assistance, property management, or hospitality.
• Experience personally owning live customer or guest operations.
• Excellent written and spoken English.
• Strong judgment, prioritisation, attention to detail, and follow-through.
• Reliable computer/internet plus power and connectivity backup.
• Availability for the advertised hours.

How to apply: Begin with "close the loop" and email hamza@regalrealms.co.uk with a CV or LinkedIn profile, relevant operating scale, one difficult incident resolved, a redacted SOP/tracker if available, expected compensation, earliest start date, current commitments, and schedule confirmation.