ServiceNow Technical Consultant

What You Will Be Doing:

• Design, develop, configure, and implement solutions on the ServiceNow platform.

• Analyze business requirements and translate them into scalable technical solutions.

• Configure and customize ServiceNow applications, workflows, business rules, UI policies, client scripts, and ACLs.

• Develop integrations between ServiceNow and third-party platforms using REST, SOAP, APIs, and web services.

• Collaborate with clients and stakeholders to gather requirements, provide technical recommendations, and define best practices.

• Support implementations across ServiceNow modules including ITSM, ITOM, HRSD, CSM, FSM, and related solutions.

• Perform unit testing, support UAT activities, and troubleshoot production issues.

• Create and maintain technical documentation, solution designs, and process workflows.

• Provide ongoing support, maintenance, and optimization of ServiceNow applications.

• Stay current with ServiceNow releases, capabilities, and industry best practices.

What You Will Bring:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

• 3+ years of hands-on ServiceNow experience.

• Proven experience designing, developing, and implementing ServiceNow solutions.

• Strong knowledge of ServiceNow development best practices, architecture, and platform capabilities.

• Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.

• Experience with ServiceNow integrations, including REST APIs, SOAP services, and web services.

• Strong problem-solving, communication, and stakeholder management skills.

• Ability to work directly with clients and translate business requirements into technical solutions.

• Knowledge of ITIL processes and service management concepts preferred.

Certifications:

• ServiceNow Certified System Administrator (CSA) preferred.

• ServiceNow Certified Application Developer (CAD) and/or Certified Implementation Specialist (CIS) highly desirable.

Preferred Qualifications:

• Experience with Customer Service Management (CSM), ITSM, ITOM, HRSD, FSM, or other ServiceNow modules.

• Experience with contact center and CX technologies such as Genesys, NICE CXone, Amazon Connect, Salesforce, Microsoft Dynamics, or Cisco platforms.

• Experience with CTI, IVR, and enterprise application integrations.

• Familiarity with Agile/Scrum delivery methodologies.