Service Engineer

About SOLPLANET (AISWEI Ecosystem): SOLPLANET is the premier, internationally recognized renewable energy pioneer, smart power-grid innovator, and solar technology leader on an absolute mission to make solar energy accessible for everybody. Powered by its private equity-backed parent enterprise, AISWEI, the organization unifies more than 15 years of elite manufacturing and R&D heritage stemming from both Germany and China. Managing over 18 GW of annual production capacity, AISWEI ranks as one of the largest manufacturers of solar string inverters worldwide, delivering a state-of-the-art catalog that spans user-friendly energy storage systems, advanced batteries, commercial EV chargers, heat pumps, and automated energy management configurations. Operating as a trusted ODM partner for prominent global brands alongside its international Solplanet branch, the company unifies fellow citizens of one planet to deploy sustainable engineering solutions safely across local societies worldwide.

Position Overview

We are seeking a highly analytical, systems-minded Service Engineer to join our core centralized Customer Service division in a full-time remote capacity within Pakistan, targeting candidates based in Islamabad or Karachi. In this high-leverage field engineering and support seat, you will claim individual operational accountability for delivering front-line technical troubleshooting, diagnostic inspections, and process resolution to professional solar installers and commercial customers. Shifting completely away from simple clerical messaging or basic user scripts, you will solve multi-layered electrical anomalies, handle product commissioning parameters, and lead logistics dispatch workflows across regional deployment hubs. This position requires an engineering craftsman with a relevant technical degree who interprets grid codes fluidly, manages customer tracking software smoothly, and coordinates cross-functional after-sales metrics under compressed timeline schedules.

Key Responsibilities

• High-Volume Engineering Troubleshooting: Provide immediate front-line technical support and software diagnosis to installers and utility engineers across phone, chat, and digital channels natively utilizing Technical Support parameters to isolate equipment faults.
• Ecosystem Commissioning and Setup: Coordinate and deliver remote or on-site commissioning support for solar string inverters, energy storage systems, and battery banks to ensure optimal field integration.
• Customer Service Optimization and Triage: Manage customer expectations, manage difficult installer situations, and track customer satisfaction metrics natively leveraging Customer Support best practices.
• Replacement Logistics and Coordination: Plan, orchestrate, and oversee localized logistics workflows to dispatch replacements, tracking hardware shipments and ensuring the secure collection of de-commissioned items.
• Service Partner Qualification: Support the evaluation, structural qualification, technical onboarding, and performance management of net-new external regional service partners.
• Prinstine CRM Case Documentation: Record and update exhaustive incident lifecycles, technical resolution parameters, grid codes, and metadata specs inside centralized CRM registries to preserve data hygiene.
• Technical Training Delivery: Formulate and conduct instructional technical workshops and training sessions for internal engineering cells and external corporate clients.
• After-Sales Feedback Loops: Collect and synthesize customer feedback data systematically, identifying process improvement vectors to improve company cost-effectiveness and product performance.

Required Skills & Qualifications

• Proven professional history running advanced technical helpdesk support, electrical equipment troubleshooting, field engineering assistance, solar array diagnostics, or energy infrastructure consulting.
• Deep, authoritative technical command of product specifications for PV, energy storage systems, and EV chargers in the distribution and utility scale segments.
• Practical operational familiarity logging technical data entries, tracking tracking boards, and utilizing service desk databases natively using Technical Support frameworks.
• Demonstrated history providing field resolution, customer onboarding guidelines, and case management audits natively leveraging Customer Support methodologies.
• Outstanding problem-solving capabilities, with a proven ability to interpret abstract grid code requirements, gather metrics skillfully, and work independently in a fast-paced setting.
• Outstanding verbal and written communication traits in business-fluent English paired with native fluency in the local language to seamlessly align with domestic installers and international line managers.
• Academic Baseline Qualifications: A formal university Bachelor’s degree or above from an accredited institution specializing in Electrical Engineering, Renewable Energy, Photovoltaic Engineering, or a closely aligned quantitative science discipline.
• Location Context: Parameters open exclusively to qualified technical engineers based permanently and resident within **Islamabad or Karachi, Pakistan** to execute duties under a 100% remote arrangement.

Preferred Strategic Indicators (Nice to Have)

• Prior commercial history operating within a solar technology enterprise, renewable energy utility, microgrid software firm, or green tech hardware manufacturer.
• Familiarity with local utility tender requirements, competitive solar landscape metrics, or international power electronics regulations.
• An outcome-driven personal philosophy with a can-do attitude and hands-on approach that values fast decision-making and flat organizational hierarchies.

What We Offer

• The exceptional professional canvas to directly direct, shape, and deploy the technical service networks and support structures bringing world-class solar inverters and clean energy storage solutions to Pakistan.
• Highly competitive, capability-benchmarked full-time compensation packages calibrated precisely to evaluate and reward your electrical engineering authority and case logging velocity.
• Profound work-from-home remote parameters providing an elite digital workplace, complete scheduling trust, and zero physical geographic office commuting friction within Islamabad or Karachi.
• Immediate integration into a spirited, diverse team of passionate renewable energy experts working within an exceptionally open-minded international environment.
• A clear, flat corporate hierarchy blueprint engineered to rapidly accelerate your long-term career path and internal mobility across the global green tech industry.
• Uncompromised personal and professional development opportunities, leveraging your abilities, skills, and data engineering expertise securely.