Service Delivery / Care Coordinator (Independent Contractor)

The role of Service Delivery / Care Coordinator involves overseeing the coordination of care services for clients receiving in-home and community-based support. This position ensures clients receive high-quality, person-centered care while maintaining smooth communication between clients, caregivers, and internal teams.

Key Responsibilities:

• Coordinate the scheduling and delivery of home care services in line with client care plans.
• Serve as the primary point of contact for clients, their families, and support workers.
• Ensure client needs are met by matching them with suitable caregivers and updating schedules as needed.
• Manage service delivery coordination and rostering to maintain efficient operations.
• Perform data entry and data compliance checking to ensure accurate and up-to-date client and service records.
• Support content updates and marketing tasks as directed.
• Follow up on client feedback and assist in resolving any service-related concerns.
• Maintain accurate and up-to-date client records, care plans, and documentation.
• Collaborate with the care team to ensure compliance with service standards, safety protocols, and regulations.
• Provide updates on invoice and accounts receivable as required.
• Assist in the onboarding and orientation of new caregivers and staff.
• Support internal reporting, documentation, and compliance efforts for service improvement.
• Identify opportunities to improve operational efficiency and enhance client satisfaction.
• Perform any other duties as directed by the supervisor or director.

Required Skills and Qualifications:

• Previous experience in a care coordination, service delivery, scheduling, or administrative support role within the aged care, disability, or community services sector.
• Strong computer skills and a willingness to learn, with training provided for the right candidate.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills with a client-focused approach.
• Proficiency in using scheduling software, CRM systems, and Microsoft Office tools.
• High attention to detail, accuracy, and documentation management.
• Ability to work independently while collaborating with a wider support team.
• Knowledge of care compliance standards and understanding of client confidentiality requirements.
• Empathetic and professional attitude when working with clients and caregivers.
• Problem-solving mindset with a proactive approach to challenges.
• A genuine passion for improving the lives of others through quality service delivery.