Senior Technical Support Engineer

What you will do:

• You will report to the Manager of Customer Reliability, work as an important member of the technical support team providing senior level technical knowledge on our customer issues.
• Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.
• Develop technical troubleshooting sessions, trainings and guides for internal CRE team members.
• Develop, review and maintain the internal collection of knowledge base articles.
• Triage and document bugs and enhancement requests as seen in the field, and through reproduction.
• Work with our Escalation Management team on hot accounts which are high touch.
• Participate in on-call rotation.

What you will bring with you:

• 5+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security).
• Master level Kubernetes and Linux experience.
• Working knowledge of one or more scripting languages (Bash/Shell/Python).
• Working knowledge of public providers and their services e.g. AWS, Azure, GCP.
• Nice to have: knowledge of Oracle and IBM Cloud.
• Experience balancing multiple challenges simultaneously.

What we look for:

• Working knowledge of Cassandra, Elasticsearch, Postgres, and Kafka.
• Experience using or integrating with Systems Management technologies.
• Hands-on experience with PaaS tools or other cloud management software.
• Experience in application integration.
• Experience writing and communicating in English and French.

When you join Sysdig, you can expect:

• Extra days off to prioritize your well-being.
• Mental health support for you and your family through the Modern Health app.
• Great compensation package.

We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.