Senior Technical Program Manager I

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks, and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

We’re looking for a Senior Technical Program Manager I to join our expanding Product and Innovation team. This position will manage programs that span the entire Product, Engineering, and UX organizations. Interactions with and presentations to engineering teams, engineering leaders, product leaders, executives, and third-party vendors will be common. We are looking for a Senior Technical Program Manager who can bridge communication between technical teams and product-focused groups and leaders.

You will work remotely from Bulgaria and will be reporting to the Director, Technical Program and Operations.

You Will:

• Coordinate, monitor, and report on program status across enterprise initiatives and external partner engagements, ensuring accurate and timely information reaches all relevant stakeholders.
• Lead project planning and provide structured support to engineering teams, developing schedules, adhering to milestones, and keeping team members aligned and on track across multiple concurrent workstreams.
• Design and implement scalable processes that support the organization’s rapid growth, applying strong planning and organizational skills to manage complexity across Product, Engineering, and UX.
• Recognize and prioritize issues as they arise, collaborating with cross-functional partners to drive timely and effective resolution.
• Identify risk factors across programs, then develop and execute mitigation plans with independent judgment and clear analytical thinking.
• Drive regular status updates across stakeholder groups, including senior leadership and executives, to ensure transparency and maximize efficiency.
• Facilitate open communication among teams with differing working styles and personalities, demonstrating strong interpersonal and communication skills to maintain alignment and psychological safety within collaborative settings.
• Handle program-related documentation, reporting outputs, and data with care, maintaining confidentiality and accuracy in all information management activities.
• Manage day-to-day use of program and project management tools, software platforms, and internal systems, ensuring these are applied effectively to support delivery.
• Perform other duties as assigned, approaching additional responsibilities with resilience and a solutions-oriented mindset.

You Have:

• 4+ years of experience in Project Management, Programme Management, Change Management, or demonstrated experience leading large organization-wide programs, with deep knowledge of program delivery methodologies and best practices.
• Experience managing cross-departmental processes, with the ability to work across diverse teams and align multiple stakeholders toward shared goals.
• Experience with API platforms, demonstrating technical literacy sufficient to engage credibly with engineering teams and evaluate technical dependencies and risks.
• A proven track record of leading successful projects from initiation through to completion, applying strong planning, prioritization, and organizational skills throughout.
• The ability to empathize with employee and customer challenges, with a consistent focus on user experience and human-centered outcomes.
• Critical problem-solving skills to navigate complex, ambiguous issues, manage partner relationships, and exercise sound independent judgment — all while contributing positively as a collaborative team member.
• Excellent written and verbal communication skills in English, with the ability to present clearly to technical and non-technical audiences including executives and third-party vendors.
• Experience operating in a high-growth company environment, demonstrating the resilience and adaptability needed to sustain performance under pressure and amid evolving priorities.
• Comfort with sustained concentration and cognitive complexity, managing multiple high-stakes program threads simultaneously while maintaining attention to detail and quality.
• Familiarity with budget awareness within program contexts; this role does not carry direct financial responsibility but requires understanding of resource implications and organizational priorities.
• Proficiency in standard computer and keyboard use in a remote work environment, with comfort in extended screen-based work as standard for this sedentary role.
• A business-related degree or equivalent professional experience.
• Legal eligibility to work in Bulgaria on an ongoing basis.
• Fluency in English is required.