Senior Technical Account Manager

As a Senior Technical Account Manager, you will own the partner and technical business strategy for a vertical at Super.com, ensuring that partner ecosystems operate reliably, scale sustainably, and deliver strong customer outcomes. This role is a senior, high-impact position that sits at the intersection of business strategy, operational governance, and cross-functional execution. You will act as the primary business-facing technical leader for your vertical—shaping partner direction, defining requirements, anticipating risk, and aligning Product, Engineering, QA, and PSEs around clear priorities. Senior TAMs are trusted advisors who translate complex partner and system dynamics into actionable plans, influence roadmaps, and raise the bar for execution quality across the organization.

What you’ll be working on:

• Own partner and business strategy for a vertical, serving as the primary technical relationship and escalation owner for key partners and stakeholders.
• Lead QBRs/EBRs, roadmap discussions, and strategic planning with partners, ensuring alignment to business goals and platform direction.
• Define and govern vertical-level operations, including Product Health accuracy, SOPs, issue triage, and execution standards.
• Translate partner and business needs into clear, actionable requirements for Product and Engineering, ensuring feasibility and alignment.
• Anticipate and manage partner resiliency risks, including SLA expectations, fallback strategies, and ecosystem dependencies.
• Influence cross-functional prioritization and roadmaps by presenting structured insights, risks, and tradeoffs to GMs and senior leaders.
• Provide functional direction and coordination for PSEs aligned to the vertical, ensuring technical work supports partner strategy and operational goals.
• Mentor other TAMs and establish frameworks, documentation, and governance patterns that scale execution quality.

What we’re looking for:

• 5+ years experience in technical account management, partner operations, product operations, or other technical, partner-facing roles.
• Demonstrated leadership driving cross-functional initiatives involving Product, Engineering, QA, and external partners.
• Strong domain fluency in system behavior, partner integrations, and how technical changes impact business outcomes (non-coding).
• Experience owning partner relationships, operational governance, KPIs, SLAs, and escalation management.
• Ability to translate complex partner or system dynamics into clear requirements, priorities, and execution plans.
• Comfort interpreting data (dashboards, metrics, logs, basic SQL) to diagnose partner-impacting issues and risks.
• Proven communication skills influencing senior stakeholders and presenting structured recommendations.