Senior Solutions Consultant

Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award-winning cloud-native endpoint management platform. Our product works autonomously, and so do our teams. We value a ‘one team’ mentality, where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox, you’re empowered to do your best work, grow your career, and make a noticeable impact.

WHAT YOU’LL OWN & DRIVE

• Independently lead customer onboarding, platform implementation, solution optimization, and ongoing performance reviews.
• Assess customer environments and build Automox policies, device groups, and patching workflows aligned with their operational needs.
• Build customer trust through technical leadership, platform education, and clear guidance, including during challenging conversations.
• Partner with CSMs to address technical barriers, improve adoption, and maximize customer outcomes.
• Investigate patching and endpoint issues, document findings, and coordinate timely escalation to Support and Engineering.
• Maintain clear engagement documentation and create reusable knowledge base articles, scripts, and technical guidance.
• Read, troubleshoot, and modify PowerShell or Bash scripts; contribute scripts and software deployment content to our Worklet and Third-Party Software catalogs.
• Improve service delivery and internal tooling, and contribute to shared technical projects and knowledge sharing.

WHAT YOU BRING TO THE TABLE

• 4+ years proven experience in a customer-facing technical role such as Systems Administration, Desktop Support, Solutions Engineering, or comparable technical IT role.
• Expert proficiency in at least one core OS—Windows, macOS, or Linux—including administration, configuration, troubleshooting, and update management.
• Proven production patch management experience, including deployment planning, testing, maintenance windows, reboot coordination, and failed-update troubleshooting.
• Skilled at diagnosing and resolving advanced technical issues, performing custom solutioning, and conducting root cause analysis. Experience working closely with support, engineering, and customer success teams is essential.
• Hands-on experience with endpoint or configuration management tools such as Automox, MECM/SCCM, Intune, WSUS, Jamf, NinjaOne, ManageEngine, BigFix, Tanium, or Ansible.
• Clear communication with technical and business stakeholders, from SysAdmins to C-level executives. Prior external consulting experience is preferred, not required.
• Ownership of engagements, competing priorities, and follow-through; a collaborative approach and willingness to expand current skill set and contribute broadly to team and company objectives.
• Preferred: familiarity with GitHub/Git, Jira, and customer success, CRM, or service delivery tools such as ChurnZero, Gainsight, Salesforce, or Rocketlane.
• Preferred: experience writing original scripts, working with APIs, Python, or Go, and administering multiple operating systems.