Senior Software Engineer (Global Integrated Operations Command Center - GIOC)

Vultr is seeking a highly skilled and experienced Senior Software Engineer to serve as the technical owner connecting Vultr’s engineering alerting to the new Global Integrated Operations Command Center (GIOC) in Chennai, India. This role involves consolidating five disconnected monitoring consoles and a dozen siloed alert feeds into a single-pane operational dashboard.

The ideal candidate will:

• Map every alert source owned by Systems, Network, and Security engineering (e.g., Icinga, Grafana, SIEM/Splunk/QRadar/Sentinel, BMC/IPMI, provider-native consoles) and identify integration points (webhook, syslog forward, API poll, or native connector).
• Build and maintain a routing/forwarding layer to push top-priority alerts into GIOC’s ticketing and paging tools, preserving priority/severity and providing sufficient context for L1 triage.
• Collaborate with engineering SMEs to validate routing logic against defined resolve-vs-escalate boundaries.
• Own on-call/notification wiring to ensure critical alerts reach GIOC within agreed SLAs, eliminating manual relay steps.
• Design and build a unified operational dashboard spanning all five datacenter/provider platforms (Airtel, Nextra, Equinix, QTS, CoreSite), replacing the current tool-hopping model.
• Define dashboard v1 scope jointly with GIOC and pillar leads, delivering it on a committed milestone.
• Run legacy tools and the new dashboard in parallel during transition to ensure GIOC never loses visibility.
• Build SLA/health visualizations (acknowledgment time, escalation accuracy, open-alert aging) for GIOC leadership’s status reporting.
• Develop correlation engines and integrate telemetry from various product teams.
• Document the routing architecture and dashboard for future maintenance by GIOC or the Tools team.

Qualifications:

• 5–8 years in Tools/Platform Engineering or a similar infrastructure role, including 3–5 years hands-on experience with monitoring/alerting tooling (Icinga, Grafana, and at least one SIEM platform: Splunk, QRadar, or Sentinel).
• Experience rapidly mapping and consolidating an unfamiliar, multi-team monitoring and alerting estate, ideally at a cloud, hosting, or multi-datacenter operator.
• 3+ years building integrations against APIs/webhooks, with scripting ability (Python or similar).
• 2–3 years building or substantially modifying operational dashboards (Grafana, Kibana, Power BI, or similar).
• Understanding of ticketing/ITSM workflow tools (Jira, Confluence, Mattermost) and how alert priority/severity maps into ticket fields.
• Preferred: Prior exposure to multi-provider/datacenter operational environments and experience supporting or building for a NOC/SOC or similar 24x7 operations function.