Senior Software Engineer - Customer Retention

About the Role:

Hims & Hers is on a mission to empower people to live healthier lives. Our Customer organization plays a critical role in achieving this by building cutting-edge web experiences that drive patient acquisition, engagement, and satisfaction.

As a Senior Software Engineer on the Customer Retention team, you'll lead the technical design and implementation of scalable, high-performance front-end experiences across web and mobile (React, React Native). You will collaborate with cross-functional teams to drive front-end architecture decisions, mentor engineers, and influence the direction of our platform.

You Will:

• Lead the design and architecture of scalable and performant web and mobile front-end solutions that meet product requirements and enhance user experience

• Provide technical guidance and mentorship to engineers on best practices, design patterns, and coding standards

• Advocate your team's technical needs and priorities within the broader engineering organization

• Participate in product discovery sessions to assess feasibility, explore user needs, define product features, and validate ideas with prototypes and experiments

• Collaborate with UX/UI designers to create intuitive and engaging user interfaces that address user pain points and enhance the overall experience

• Work closely with backend and platform engineering teams to ensure seamless integration between front-end experiences and underlying services

• Contribute to the vision for the team and the platform as a technical leader, identifying front-end technologies and technical investments that improve performance, reliability, and user experience

• Break down complex projects into clear, actionable tasks to drive successful outcomes

• Implement front-end observability practices in Datadog, including real user monitoring (RUM), crash reporting, and client-side error tracking, to ensure app reliability and performance

• Elevate the team's engineering standards by leading efforts to improve workflows, processes, and tools

• Analyze performance metrics and user feedback to identify opportunities for improvement and drive optimization efforts

• Create and maintain technical documentation for architecture and development processes

• Conduct code reviews and contribute to knowledge-sharing initiatives within the team

• Identify performance bottlenecks (render performance, bundle size, mobile memory/battery usage) and propose enhancements to optimize app performance

• Stay updated with industry trends, technologies, and best practices, and propose innovative solutions to improve the platform

• Act as a key contributor to the hiring process by assisting with interviews and onboarding new engineers

• Model a culture of open communication and continuous improvement by providing constructive feedback and coaching to junior team members

You Have:

• 5+ years as a software engineer, shipping production code

• 3+ years of experience building React Native applications for both iOS and Android, including app store release processes

• Bachelor's or higher in Computer Science or equivalent professional experience

• Proficiency in front-end technologies including HTML, CSS, and JavaScript frameworks (React, React Native, NextJS, GraphQL)

• Proven experience building scalable, high-performance web and mobile applications, preferably in a cloud environment

• Experience with front-end state management (e.g. Redux or Context API)

• Experience with front-end testing frameworks (e.g. Jest, React Testing Library) and mobile E2E testing tools (e.g. Detox, Appium)

• Experience deploying and hosting front-end applications, including CI/CD pipelines and CDN/edge delivery

• Working knowledge of accessibility standards (WCAG) and building inclusive user experiences

• Excellent problem-solving skills and the ability to think critically and strategically.

• Experience with agile software development and delivery methodology

• Strong communication and collaboration skills, with the ability to work effectively within and across teams

• Capable of prioritizing multiple projects in order to meet goals without management oversight

Preferred Qualifications:

• Experience building customer retention, lifecycle, or engagement features (e.g. subscription management, personalization, win-back/reactivation flows, membership benefits)

• E-commerce experience

• Experience with Node.js for server-side rendering or BFF (backend-for-frontend) patterns

• Native Android development experience (Kotlin), in addition to React Native