Senior Sales Operations Manager

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Team

The Revenue Operations team is a strategic partner to Outreach's go-to-market organization, focused on enabling scalable growth, operational excellence, and data-driven decision making across the revenue engine. We work closely with Sales Leadership, Marketing, Customer Success, Finance, Business Intelligence, and cross-functional operations partners to design and optimize the processes, tools, and insights that help our customer-facing teams perform at their best. It's a role where your work has visible, direct impact, the systems you build and the decisions you influence show up in how the entire go-to-market team operates day to day. We have an AI first mindset; so we are always deeply curious about how AI and automation can sharpen our craft, and we're always looking for ways to build smarter, faster systems that give our teams a real edge.

The Role

Outreach is looking for a strategic, results-oriented Senior Sales Operations Manager to join our Revenue Operations team, owning the Sales Operations function for our Enterprise segment and our Sales Development Representative (SDR) organization. You'll partner with leaders across Sales, CX, and Marketing as a trusted advisor and business partner, driving territory design, forecast strategy, and sales process for Outreach's largest and most strategic accounts. This is a high-impact, highly visible individual contributor role reporting to the Director of Sales Operations.

Our Revenue Operations organization is AI-first: we design, launch, and scale AI agents and agentic workflows to drive our GTM motion, and this role sits at the center of that transformation, partnering with SDR leadership to identify where AI can improve pipeline generation, outreach efficiency, and rep productivity. You're a strategic thinker who takes a data-first approach, ruthlessly prioritizes, and thrives in a fast-paced environment, driving repeatability, predictability, and scalability across the business.

Your Daily Adventures Will Include:

Enterprise Segment Operations

• Territory Design Strategy: Own Enterprise account territory design and ownership strategy
• Define key performance metrics, create reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to the Enterprise segment leader.
• Conduct in-depth business analysis of the Enterprise segment and identify growth opportunities. Develop key insights to drive critical business decisions
• Drive forecast management excellence to ensure sustained, predictable growth across all business units, and own weekly forecast calls.
• Demonstrated ability to drive continuous improvement in scalable sales/business processes and deliver results.
• Strong stakeholder management skills – able to manage upwards effectively and demonstrate confidence in presenting ideas with executive audiences.

SDR Operations, AI & Process Excellence

• Own end-to-end SDR operations: process design, workflow optimization, and continuous improvement across prospecting, outbound, and pipeline hand-off motions.
• Define and manage SDR KPIs and reporting – activity metrics, conversion rates, meetings set/held, pipeline sourced, and quota attainment – with dashboards that give SDR leadership real-time visibility into team health.
• Partner with SDR leadership to design and launch AI GTM agents and agentic AI workflows that automate prospecting, lead scoring, sequencing, and follow-up, improving rep productivity and pipeline velocity.
• Identify opportunities to apply AI and automation across the broader GTM motion (segmentation, routing, forecasting, coaching) and drive adoption in partnership with Enablement and RevTech teams.
• Bring a data-first approach to every conversation with sales leadership: use data to surface insights, test hypotheses, and make recommendations rather than relying on anecdote or intuition.
• Build scalable processes and playbooks that support a growing SDR org, and partner cross-functionally to ensure SDR-to-AE hand-offs are seamless and measurable.

Our Vision of You

• 7–8+ years of sales operations.
• Sales Ops experience supporting enterprise or global segments. Experience supporting SDR/BDR organizations.
• Demonstrated experience (or strong interest and aptitude) launching or scaling AI agents, agentic AI, or automation tools within a GTM or revenue operations context.
• A data-first mindset – genuinely believes in using data for insight generation, and is comfortable challenging sales leadership with data-backed recommendations.
• Excellent problem solving and analytical skills with the ability to translate complex ideas/data into consumable insights.
• Pipeline management and forecasting experience.
• Experience defining and reporting on SDR/BDR KPIs and activity metrics.
• Strong communication and presentation skills.
• Solid understanding of the tech industry and the SaaS world and demonstrable knowledge and understanding of sales disciplines.
• Solid functional understanding of salesforce.com CRM; strong experience with creating and maintaining reports and dashboards.
• Knowledge of Outreach, ZoomInfo, LinkedIn Navigator and various AI LLM tool (Claude preferably) is a plus.
• Strong sense of urgency, to take initiative and commitment to see things through toward actionable outcomes and results.
• Flexible team player, with a bias for action.
• Ability to balance sharp focus on measurable outcomes with deep and genuine empathy for people, customers, and the business.
• This is a hands-on position; the ideal candidate must be willing to “roll up their sleeves”.
• Bachelor's degree in business, Finance, or relevant field. MBA is a plus.
• Advanced Excel knowledge.

Why You’ll Love It Here

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.