Senior Quality Analyst

The Senior Quality Analyst is responsible for ensuring the accuracy, accessibility, and usability of digital products that support a state program. You will be responsible for executing thorough manual testing of web applications to ensure they meet functional requirements and real-world user needs. You will support complex testing efforts, collaborate across multiple project scrum teams, and may lead small- to mid-scale QA efforts with some guidance from senior staff.

What you'll do

• Lead or support planning, analysis, and execution of QA activities across the Software Development Life Cycle (SDLC).
• Ensure that teams' work has clear acceptance criteria, developed/agreed on between members of the scrum teams.
• Write, execute, and maintain manual test cases based on user stories, functional specs, and acceptance criteria.
• Execute or interpret regression, performance, and validation testing; track and report defects.
• Validate integrations with backend systems (e.g., eligibility engines, document uploads).
• Perform accessibility testing and ensure compliance with relevant policies.
• Collaborate with product managers, project managers, designers, developers, and test automation engineers to maintain high-quality service delivery.
• Log detailed, actionable bug reports with reproduction steps, screenshots, and expected vs. actual results.

Required skills

• 10+ years of experience conducting manual testing of software products
• Understanding of QA methodologies including manual, automated, integration, and performance testing
• Strong analytical skills in problem solving, test planning, and risk evaluation
• Excellent communication skills—written, verbal, and interpersonal
• Ability to work independently, multitask, and adjust to changing project needs
• Strong documentation and test planning abilities
• High level of attention to detail

Desired skills

• Experience testing mobile-friendly interfaces
• Experience with public sector systems and federal/state benefit programs
• Experience with performance testing tools (e.g., LoadRunner) or open-source equivalents
• Leadership and mentoring experience in QA teams
• Understanding of system architecture, integration points, and business process modeling
• Understanding of Agile development processes