Senior Product Manager (AI & Growth Infrastructure) at Hilbert

About Hilbert

Hilbert is a scalable, data science-first growth engine that provides B2C teams with predictive clarity into user behavior, revenue drivers, and the actions that drive sustainable growth. Fully agentic by design, Hilbert reduces months-long decision cycles to minutes.

From Fortune 10 enterprises to beloved brands like FreshDirect, Blank Street, and Levain Bakery, operators rely on Hilbert for growth. The company is backed by Andreessen Horowitz and collaborates with leading AI companies.

Product at Hilbert is a small, senior team at the core of the company. These individuals shape how Hilbert’s agentic solution evolves, how our customers grow, and how we go to market.

About the Role

This is a 0-to-1 seat with founder-level ownership. You’ll take a whole surface of Hilbert and own it end-to-end—vision, roadmap, specs, ship dates, and the customer results it produces. Hilbert is stubborn about the mission but flexible on tactics, and they expect the same from you.

Two key aspects differentiate this role from most product management jobs:

• You’ll be forward-deployed, spending real time inside our customers’ businesses—conducting discovery, onboarding, and growth reviews—and what you learn there will shape the roadmap.
• The product is technical: what our customers buy is growth, but what we build is data and ML infrastructure with an agent on top. Your decisions will impact ingestion pipelines, model behavior, the agent, and activation platforms, working daily with software, ML/AI, and data engineers across time zones.

Core Responsibilities

• Own the product roadmap end-to-end: synthesize a complex problem space into clear direction, and carry it from idea to shipped product to measured business impact.

• Engage directly with customers to understand their domain, uncover the highest-impact growth opportunities, and act as their trusted product advisor.

• Track and prioritize customer requests across a large pool of accounts and topics, keeping trade-offs explicit and the roadmap trusted across the company.

• Define success metrics for everything you ship, tying product outcomes to customer KPIs and company OKRs with defensible numbers.

• Partner day-to-day with software, ML/AI, and data engineers to scope ruthlessly, ship in weeks, not quarters, and prototype yourself where it helps.

Who Thrives in This Role

• 8+ years as a product manager, including at least one product taken from zero to one—engineers or data scientists who transitioned into PM roles are especially welcome.

• Owner’s mindset: operate autonomously, navigate ambiguity, make sound calls without perfect information, and kill your own ideas when the evidence says so.

• Strong technical foundation: comfortable with SQL, data pipelines, and warehouses (Snowflake, BigQuery), able to hold your own in architecture and modeling discussions with engineers, with sound judgment on AI products—evaluations, non-determinism, and when a model is good enough to ship.

• Clear, compelling communicator who translates strategy into execution across engineering, GTM, and customer stakeholders.

• Customer empathy paired with commercial instinct: you hear the problem behind the request, get creative about solving it, and know what customers will pay for.

Location

The role will start remotely as Hilbert builds its presence and establishes its first LATAM hub.

You’ll travel regularly to work directly with customers across the region, particularly during onboarding, implementation, and key deployment milestones.

As the team and customer presence grow, relocation within Latin America may be required in the future. Hilbert is looking for people excited about helping build that presence from the ground up and who have flexibility regarding the hub’s location.

You’ll also collaborate closely with Hilbert teams across the US and Europe, so comfort working across time zones is important.