Senior Patient Access Analyst / Project Manager

The Wilshire Group seeks an experienced Senior Patient Access Analyst/Project Manager to support a large-scale healthcare technology and operational transformation initiative.

The ideal candidate will bring extensive Epic Patient Access expertise, a strong project management background, and demonstrated success supporting complex, enterprise-wide healthcare implementations.

This position requires someone who can manage competing priorities, collaborate with multidisciplinary teams, and translate technical requirements into effective operational solutions.

Key Responsibilities

• Lead and coordinate large-scale Epic Patient Access projects, including scheduling, registration, and referral-related initiatives.

• Develop and execute comprehensive project plans, timelines, milestones, and deliverables.

• Collaborate with IT, clinical, operational, revenue cycle, and executive stakeholders to ensure project alignment.

• Provide subject matter expertise in Epic Cadence, Prelude, and/or Referrals applications.

• Evaluate current-state workflows, identify opportunities for improvement, and support future-state workflow development.

• Manage project risks, dependencies, resource coordination, issue resolution, and stakeholder communications.

• Oversee implementation readiness, system testing, go-live activities, and post-implementation stabilization.

• Facilitate project meetings, monitor progress, and provide regular status reporting to leadership.

• Support enterprise-level change management and operational adoption of new workflows.

Required Qualifications

• Must have 10+ years of project management experience, preferably within healthcare IT, Patient Access, or revenue cycle operations.

• Must have active Epic certification in Cadence, Prelude, and/or Referrals.

• Demonstrated experience managing or leading large-scale, complex healthcare projects.

• Strong knowledge of patient registration, scheduling, referrals, and related operational workflows.

• Experience with Epic implementations, optimization projects, upgrades, or enterprise transformation initiatives.

• Proven ability to work independently while managing multiple workstreams and stakeholder expectations.

• Excellent communication, analytical, organizational, and problem-solving skills.

• Ability to travel approximately 25%.

• Must be available to work Central Time (CT) business hours, regardless of location.

Preferred Qualifications

• Multiple Epic certifications across Patient Access applications.

• PMP or other recognized project management certification.

• Previous consulting experience with large hospital systems, academic medical centers, or multi-facility healthcare organizations.

• Experience supporting enterprise-wide Epic implementations and optimization initiatives.