Epic SER Provider Master File Coordinator / Project Manager

The Wilshire Group is seeking an experienced Epic SER Provider Master File Coordinator / Project Manager to support provider data management, Epic master file initiatives, and cross-functional project coordination within a healthcare organization.

The ideal candidate will have experience coordinating complex provider data initiatives, maintaining data integrity, managing project deliverables, and collaborating with multiple departments to support accurate and consistent provider information across healthcare systems.

Key Responsibilities

• Coordinate Epic SER provider master file initiatives, including provider record creation, maintenance, validation, reconciliation, and optimization.

• Support project planning, scheduling, milestone tracking, issue resolution, and communication across multiple stakeholder groups.

• Collaborate with Medical Staff Offices, academic departments, credentialing, provider enrollment, clinical operations, and IT teams.

• Review and validate provider demographic, organizational, departmental, specialty, and affiliation information within Epic.

• Identify and resolve duplicate, inconsistent, incomplete, or outdated provider records.

• Support processes for provider onboarding, transfers, status changes, and offboarding to maintain accurate master file information.

• Coordinate the flow of provider data between source departments and Epic applications.

• Work with operational and technical teams to establish standardized workflows for provider information management.

• Support provider data conversion, mapping, reconciliation, testing, and validation for implementation or optimization projects.

• Monitor project deliverables, communicate dependencies, and escalate barriers to appropriate leadership.

• Develop and maintain process documentation, standard operating procedures, and provider data governance recommendations.

• Support system testing, implementation readiness, go-live activities, and post-implementation stabilization.

Required Qualifications

• Demonstrated project management or project coordination experience within healthcare IT, provider operations, or Epic-related initiatives.

• Hands-on experience with Epic SER provider master file processes and provider data management.

• SER (Provider Master File) credentialed Provider Administration badge.

• Experience collaborating with Medical Staff Offices, credentialing departments, and academic or physician practice administration.

• Strong understanding of provider master data, data integrity, validation, and operational workflows.

• Experience coordinating cross-functional projects involving technical and nontechnical stakeholders.

• Familiarity with provider lifecycle processes, including onboarding, credentialing, organizational changes, and termination.

• Excellent organizational, analytical, communication, and problem-solving skills.

• Proven ability to manage multiple priorities and work independently in a remote environment.

Preferred Qualifications

• Epic certification or proficiency relevant to SER master file management, Cadence, or related Epic applications.

• Experience supporting academic medical centers, physician groups, or large integrated health systems.

• Knowledge of provider credentialing, privileging, and medical staff administration.

• Experience with Epic provider record conversions, system implementations, or data standardization projects.

• Familiarity with provider scheduling, referral routing, clinical department structures, and downstream Epic applications.

• Experience establishing or improving provider master data governance processes.

• PMP, CAPM, or another project management credential.

Additional Information

This is a remote contract consulting opportunity supporting healthcare provider data and Epic master file initiatives.

The successful candidate will serve as a critical connection between operational departments and technical teams, ensuring provider records and related workflows support the organization’s clinical, administrative, and strategic needs.

The Wilshire Group seeks experienced professionals who bring technical knowledge, accountability, and a collaborative approach to complex healthcare projects.