Senior Partner Success Implementation Engineer
Job Description
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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. This role offers the ultimate career opportunity that will light a fire within you.
Core Responsibilities:
The Senior Partner Success Implementation Engineer is a senior-level technical expert responsible for driving partner success across implementation, readiness, and ongoing product adoption. This role involves:
- Providing advanced technical expertise to partners for platform deployment, configuration, and optimization at scale.
- Leading escalated troubleshooting and influencing product direction through enhancement advocacy.
- Mentoring junior engineers and offering strategic technical guidance to Partner Success Managers and Technical Account Managers (TAMs).
Key Impact Areas:
Technical Advocacy & Product Support
• Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers post-readiness.
• Champion product enhancements, representing complex partner needs and collaborating with internal engineering and product teams.
• Lead high-visibility or escalated support engagements to ensure timely resolution and optimal platform performance.
Implementation Leadership
• Oversee complex technical implementation projects, including advanced configuration, integrations, deployment architecture, and onboarding strategies.
• Ensure partners understand scalable deployment models, technical best practices, and long-term operational success strategies.
• Guide handoff from implementation to steady-state support, ensuring smooth transitions for partners and internal teams.
Cross-Functional Collaboration
• Serve as a senior liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.
• Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and drive adoption strategies.
• Communicate product updates, platform changes, and technical insights across partner-facing teams, influencing broader operational excellence.
Knowledge Sharing & Best Practices
• Create and share advanced best practices, technical playbooks, and lessons learned across partner accounts.
• Lead internal knowledge-sharing sessions, mentor Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.
• Contribute to scalable enablement content, documentation, and training material to enhance partner readiness and technical proficiency.
• Lead executive business reviews and represent partner technical needs in strategic planning forums.
Qualifications:
• 5-7 years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer-facing role.
• Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments.
• Exceptional communication skills to translate highly technical concepts for diverse audiences.
• Proven ability to lead technical projects, influence stakeholders, and collaborate across cross-functional teams.
• Ability to travel up to 20% for regional travel; some international travel may be necessary.
Preferred Qualifications:
• Experience partnering with channel or reseller organizations.
• Experience in a global technology or SaaS organization, professional services, or solution delivery.
• Deep knowledge of global partner ecosystems or channel/alliances strategy.
• Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns.
About NiCE:
NiCE Ltd. (NASDAQ: NICE) software powers 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
NiCE is an innovation powerhouse excelling in AI, cloud, and digital, recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
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Nice is a company that embodies the principles of innovation and customer satisfaction. With a name that reflects a commitment to excellence, Nice operates with the goal of providing top-notch products and services that meet the evolving needs of its clients. The company's mission is centered around creating a positive experience for all stakeholders, fostering a culture of collaboration, and driving growth through sustainable practices. As a forward-thinking organization, Nice is well-positioned to capitalize on emerging trends and technologies, leveraging its expertise to stay ahead of the curve. With a strong focus on research and development, Nice continually seeks to improve its offerings, ensuring that they remain relevant and effective in an ever-changing landscape. Through its dedication to quality and customer-centric approach, Nice aims to establish long-lasting relationships with its customers, built on trust, reliability, and mutual benefit. By prioritizing the well-being of both its clients and the environment, Nice strives to make a meaningful impact, contributing to the betterment of society while pursuing its business objectives. The company's leadership team comprises experienced professionals who bring a wealth of knowledge and insight to the table, guiding Nice towards achieving its vision of becoming a leading player in its industry. With its solid foundation, Nice is poised for success, ready to adapt and evolve in response to new challenges and opportunities that arise. Through its relentless pursuit of innovation and commitment to excellence, Nice is an organization that is sure to leave a lasting impression, making it an exciting company to watch in the years to come.
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