Senior Manager, Enterprisewide Systems Programming - ServiceNow

What you’ll do (Role Expectations)

Establish and enforce strict out-of-the-box design standards, reusable integration patterns, and platform guardrails to minimize technical debt and ensure zero-disruption platform upgrades.

• Define and execute the strategy for adopting modern ServiceNow AI capabilities—including Now Assist, Generative AI, and AI Agents—to automate business processes and reduce operational overhead.
• Drive a high-velocity development model utilizing Agile practices, rapid prototyping, and iterative sprint cycles to translate business strategy into fast MVP releases.
• Build, direct, and mentor a high-performing team of ServiceNow developers, technical leads, and architects, fostering a culture of continuous learning and accountability.
• Modernize engineering practices by expanding Automated Test Framework coverage, establishing CI/CD deployment pipelines, and standardizing source control governance.

Who You Are (Success Profile)

• You act like an owner, operating with high integrity and navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who is energized by complex challenges and focused on delivering high-impact solutions.
• You are a high-trust collaborator who fosters team ambition and embraces constructive feedback with clarity and respect.
• You are customer-obsessed, anchoring your decisions in solving real-world problems for internal and external partners.
• You are resilient and adaptable, navigating change with composure and guiding your team through complexity with a steady hand.

What We’re Looking for (Minimum Qualifications)

• Drive the evaluation, deployment, and scaling of ServiceNow AI capabilities, including Now Assist, AI Agents, Virtual Agent, and predictive workflows.
• 10+ years of hands-on ServiceNow architecture and development experience, with deep proficiency in JavaScript, APIs, IntegrationHub, and core platform suites.
• 3+ years managing direct reports, including developers, architects, and QA engineers, with a proven track record of establishing engineering quality standards.
• Demonstrated experience driving modern engineering practices such as source control, CI/CD pipelines, automated testing, and developer productivity standards.
• Strong stakeholder management skills with a bias toward action, translating business strategy into rapid MVP releases while managing technical debt.

What Will Make You Stand Out (Preferred Qualifications)

• Deep expertise in designing modular, scalable systems while favoring out-of-the-box functionality over custom code to ensure seamless platform upgrades.
• Proven ability to accelerate release velocity using Agile methodologies, automated testing frameworks, and CI/CD pipelines.
• Hands-on experience or clear architectural strategy for implementing ServiceNow Now Assist, LLM integrations, AI Agents, or intelligent workflow automation.