Senior ICT Technician

What you are going to do

• Help colleagues set up their computers, ensure devices follow our security policy, and solve day-to-day IT issues across macOS, Windows, and Linux.

• Run identity and access management, including Google Workspace, SSO, MFA, and password management, ensuring proper access from day one to day of departure.

• Maintain internal systems and software provided to employees.

• Secure and maintain our server landscape with the Cloud engineering team, including Linux administration and firewall configuration.

• Automate provisioning, configuration, patching, and offboarding using Ansible and scripting.

• Own the configuration, licenses, and costs of internal tools like Slack, Google Workspace, and Jira.

• Define and maintain our internal security baseline, conduct access reviews, and ensure compliance with GDPR and relevant security frameworks.

• Respond to internal security incidents and lead follow-up actions.

• Document systems, runbooks, and self-service guides in the handbook for colleagues to troubleshoot common issues.

What you need to have

• Several years of experience in IT administration or systems administration, ideally supporting a remote or distributed team.

• Hands-on experience with Ansible for configuration management and automation.

• Strong Linux administration skills, including firewall configuration.

• Experience supporting users across macOS, Windows, and Linux.

• Experience administering Google Workspace, SSO, MFA, and password management tools.

• Solid understanding of endpoint and identity security.

• Scripting skills for automation, such as Bash or Python.

• Clear written communication in English and the ability to assist colleagues with varying technical knowledge.

• The ability to work independently, prioritize tasks, and remain calm under pressure.

It would be great if you also have:

• Experience with infrastructure as code and orchestration tools such as Terraform or Nomad.

• Working knowledge of GDPR and security frameworks.

• Experience managing SaaS vendors, licenses, and renewals.

• Experience with device management (MDM) tools.

• Familiarity with Home Assistant or the open-source smart home ecosystem.