Senior HR Manager

We are looking for a Senior HR Manager who genuinely loves the craft of HR — the day-to-day work of making sure people are set up to succeed, policies are followed, and the organization runs smoothly. This is a hands-on, execution-focused role, not a strategic advisory one.

You will be the primary HR operator at Bankjoy — owning onboarding, offboarding, employee relations, performance management, benefits, compliance, and HR systems end to end. You take pride in the details, you follow through, and you find satisfaction in building processes that actually work in practice. You are equally comfortable having a difficult conversation with a manager about a performance issue and helping a new hire get their laptop set up.

This role reports to the COO and works closely with our Senior Talent Acquisition Partner on recruiting coordination.

What You'll Do

HR Operations — Own It End to End

• Run a clean, consistent onboarding experience for every new hire — across US and Canadian employees and contractors — using Rippling as the system of record
• Own offboarding end to end — access revocation, device return, Carta/equity cleanup, final pay, and departing employee system removal, all tracked and completed without gaps
• Maintain employee records, org charts, and HR data in Rippling with a high standard of accuracy
• Manage benefits administration for US and Canadian employees — open enrollment, carrier coordination, employee questions, and policy accuracy
• Handle basic IT support tasks — password resets, device setup and return coordination, Google Workspace access management, and new hire hardware procurement in partnership with our IT specialist
• Own Bankjoy's SOC II HR security policy — maintaining HR evidence for our annual audit, keeping security policies current, and ensuring employee compliance with IT security requirements

Performance Management

• Administer Bankjoy's performance review cycles in Lattice — configuring review templates, managing timelines, supporting managers through the process, and ensuring reviews are completed on time
• Provide hands-on coaching to managers on setting expectations with direct reports, documenting performance concerns, and conducting accountability conversations
• Support managers in building and documenting performance improvement plans (PIPs) when needed
• Track and flag performance concerns that are escalating — you are the early warning system

Manager Training

• Deliver practical, live manager training sessions on setting expectations, accountability conversations, hiring well, and retaining high performers
• Track whether training is working — follow up with managers on action items, measure behavior change, and report outcomes to the COO monthly
• Coordinate with external training providers for specialized programs — own the vendor relationship, logistics, and follow-through

Policy, Compliance & Employee Relations

• Maintain and enforce Bankjoy's HR policies — PTO submission, sick day process, remote work standards, and documentation requirements
• Serve as the first point of contact for employee relations matters — handling questions, concerns, and workplace issues with fairness and discretion
• Ensure Bankjoy stays compliant with employment laws
• Keep the Employee Handbook current

HR Systems & Tools

• Own Rippling as the system of record — onboarding/offboarding workflows, automations, reporting, and data integrity
• Manage Lattice for performance reviews, 1:1 tracking, and employee development records
• Support recruiting coordination in Ashby — interview scheduling, candidate communications, offer letter logistics
• Comfortable learning and operating new tools without needing IT support

Compensation & Benefits

• Prepare comp recommendations for new hires and promotions with market benchmarks and internal equity checks
• Administer the annual compensation review process — pulling data, flagging equity issues, and presenting costed options to the COO
• Manage benefits renewals and open enrollment for US and Canadian employees