Senior Fulfillment Continuous Improvement Specialist

Responsibilities:

• Lead network-wide process analysis and implement SOPs that drive consistency and reliability across fulfillment centers
• Independently manage complex improvement projects from identification through sustainment — owning scope, approach, and outcomes
• Design and evaluate pilot programs to validate new processes before full-scale rollout
• Apply statistical analysis to validate improvement hypotheses and assess process capability
• Develop KPIs and metrics to track and demonstrate supply chain improvement effectiveness
• Establish and enforce control plans and sustainment mechanisms to protect gains and prevent regression after project close
• Partner with Engineering and Operations teams to implement and optimize automated systems including robotics, sorters, and conveyor, and technologies
• Apply CI methodology to identify opportunities within automated workflows, reducing downtime, improving throughput, and increasing system reliability
• Develop and maintain Total Preventive Maintenance (TPM) programs for automated equipment and conveyance systems, including PM schedules, inspection checklists, and escalation protocols
• Monitor OEE (Overall Equipment Effectiveness) metrics for automated systems and drive structured improvement actions when targets are missed
• Lead sustainment reviews and audits to ensure automation-related improvements are maintained over time and embedded in standard work
• Collaborate with vendors and internal technical teams to integrate CI principles into equipment commissioning, changeovers, and upgrades
• Track and report on PM compliance, equipment reliability trends, and automation uptime as part of overall performance management
• Apply advanced statistical methods to analyze process capability, validate hypotheses, and quantify improvement impact
• Establish and maintain performance baselines; develop enterprise-level dashboards and reporting tools for senior stakeholder visibility
• Translate voice of customer into measurable, data-driven performance metrics that inform prioritization and investment decisions
• Ensure data integrity through partnerships with IT and analytics teams; optimize underlying analytics systems
• Mentor and guide CI team members and cross-functional team members on tools, frameworks, and problem solving approaches
• Effectively communicate complex CI insights and outcomes to senior stakeholders, adapting content and framing to audience
• Facilitate Kaizen events and cross-functional workshops to drive rapid, structured problem-solving at scale
• Drive adoption of improvements through structured change management and sustained stakeholder engagement
• Represent the voice of the customer in prioritization and decision-making discussions with leadership
• Manage projects from conception through execution, ensuring alignment with company goals and CI strategy
• Collaborate with cross-functional teams to implement best practices and standard operating procedures across the network
• Develop and maintain project plans, timelines, and budgets; proactively manage risks and escalate blockers
• Build sustainment into every project plan — defining ownership, audit cadence, and response protocols before project closure

Requirements:

• Green Belt or Black Belt Six Sigma certification, OR 3+ years of hands-on Lean Six Sigma experience in a complex operational environment
• Proven track record independently leading end-to-end CI projects with measurable, sustained results
• Experience with statistical analysis tools and methods (e.g., Minitab, process capability, hypothesis testing)
• Strong ability to communicate complex analytical findings to senior leadership and nontechnical stakeholders
• Experience facilitating Kaizen events and leading structured problem-solving workshops

Preferred Qualifications:

• Bachelors in Business, Analytics, or Engineering
• Experience in supply chain, warehouse, or distribution center environments
• Demonstrated ability to mentor and develop junior CI practitioners
• Experience with advanced data visualization tools (Tableau, Power BI) and enterprise reporting