Senior Engagement Manager

About Neo4j: Neo4j is the market-leading global graph intelligence platform on an ambitious mission to transform complex enterprise data into contextual knowledge to power the next generation of intelligent applications and autonomous AI systems. We delivered, drive, and lead the graph database category, disrupting how modern businesses leverage connected data to innovate and remain highly competitive. Surpassing $200M in annual recurring revenue (ARR) with an elite valuation over $2B, Neo4j is backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital. Our enterprise-ready knowledge graphs are trusted by 84% of the Fortune 100 to deliver accurate, explainable, and governed AI infrastructures globally.

Position Overview

We are seeking a highly autonomous, systems-fluent, and delivery-proficient Senior Engagement Manager to serve as the strategic delivery lead steering our enterprise customers from initial technical vision to real-world deployment under a permanent, full-time remote configuration based in Singapore. Operating directly within our global Professional Services organization, you will champion the end-to-end implementation of Neo4j’s industry-leading graph solutions across multiple concurrent enterprise engagements. Shifting completely away from routine non-regulated administrative data transcription loops, entry-level website template visual adjustments, or standalone copywriting tasks, you will run an active technical program governance, resource forecasting, and project P&L margin health laboratory. Partnering closely alongside customers, Sales, Pre-Sales Engineering, and cross-functional teams, you will manage multi-disciplinary, multi-location squads (onshore, offshore, and partners) to unlock the business value of connections in big data ecosystems. This position requires an enterprise delivery authority with 5+ years of software implementation experience who manages project portfolios fluidly natively using Project Management and professional services primitives, coordinates complex data infrastructures, and cultivates deep technical relationships with mid-to-senior customer stakeholders.

Key Responsibilities

• Enterprise Engagement Governance: Lead and orchestrate multiple concurrent high-value software implementations, coordinating onshore, offshore, and partner delivery resources natively utilizing Project Management best practices.
• Pre-Sales Pipeline Collaboration: Partner closely alongside Sales and Pre-Sales Engineering during pipeline phases to contribute directly to Statements of Work (SOWs), author execution blueprints, construct level-of-effort (LOE) estimates, and establish risk assessments.
• Resource Optimization & PSA Control: Co-lead regional resource planning sessions, managing developer allocations, talent tracking, and project financial margin health metrics natively inside our Professional Services Automation (PSA) tool (Certinia/FinancialForce).
• Project Governance Instrumentation: Build, maintain, and present meticulous project governance artifacts—encompassing comprehensive Jira backlogs, delivery schedules, dependency maps, and risk mitigation registers.
• Executive Telemetry Reporting: Deliver structured project health dashboards, clear status metrics, and key performance indicators (KPIs) to internal leads and client steering committees, proactively unblocking environment complexities.
• Commercial Expansion Triage: Foster a proactive, solutions-oriented culture across engagement teams, identifying downstream up-sell and cross-sell technical opportunities to drive long-term business outcomes.
• Post-Deployment Quality Control: Facilitate structured project closeout procedures, capturing forensic lessons learned and institutionalizing best delivery practices to continuously upgrade Neo4j’s services playbook.

Required Skills & Qualifications

• Possess a formal Bachelor’s degree in Engineering, Computer Science, or a related technical field (or equivalent practical professional experience).
• A minimum of 5+ years of proven, successful professional history operating inside a Senior Engagement Manager, Technical Project Manager, Professional Services Delivery Lead, IT Program Manager, or closely matching tech-focused enterprise deployment capacity.
• Expert Enterprise Delivery Command: Demonstrated track record autonomously leading mid-to-large, complex software implementations, managing matrixed technical consulting teams, and cultivating deep multi-stakeholder relationships.
• Hands-on operational tool literacy leveraging professional project tracking frameworks and PSA infrastructure suites (specifically Jira pipelines and Certinia/FinancialForce tools) for financial governance and utilization forecasting.
• Outstanding analytical, problem-solving, and cross-functional communication strengths in English, with a verified history of translating complex technical database architectures cleanly into actionable paths for mid-to-senior executives.
• Location Context: Position operates under remote parameters open exclusively to qualified enterprise technology project leaders residing permanently within Singapore.

Preferred Strategic Indicators (Nice to Have)

• Prior technical or project management history working natively inside a vendor Professional Services organization, managing large-scale data infrastructures, analytics platforms, or relational/NoSQL database networks (such as Neo4j graph systems, MongoDB, Snowflake, Databricks, or Teradata).
• Possess recognized professional certifications including PMP, Agile/Scrum Master, or identical enterprise program management credentials.
• Direct operational or deployment experience orchestrating enterprise cloud integrations across major ecosystems (specifically AWS, Microsoft Azure, or Google Cloud Platform).
• Deep domain vertical expertise navigating commercial constraints within the Financial Services, Life Sciences, Manufacturing, or High-Tech sectors.

What We Offer

• Competitive Singapore Enterprise Tech Remuneration: A highly competitive annual total salary package calibrated precisely to your program management pedigree, augmented by localized corporate benefits and performance features.
• 100% remote workspace infrastructure autonomy open across Singapore, removing commuting constraints from your home office layout.
• Front-Row Generative AI & GraphRAG Pedigree: Elite professional credentials built by commanding the implementation of foundational knowledge graphs used for GenAI architectures, fraud detection networks, and real-time relationship mapping.
• Comprehensive health preservation advantages, including premium medical networks and comprehensive wellness protection parameters.
• Access to a global, inclusive, and flat team culture that unifies Silicon Valley innovation with a supportive Swedish soul—providing generous flexible time-off configurations, elite continuous learning budgets, and career-defining growth tracks.