Senior Director, Client Strategy at Gummicube (Airship Company)

About the Role

As Senior Director, Client Strategy, you’ll set the direction for Gummicube’s Client Strategy function over the next 12 months. You’ll lead client service and strategy for an assigned portfolio while strengthening the team’s capacity for future needs. You’ll partner with the Senior Director, Account & Client Services; both teams serve assigned accounts and share a focus on retention, client growth, and delivery.

What You’ll Do

• Lead client onboarding for your portfolio, helping clients understand Gummicube’s technology, approach, and opportunities for growth
• Build relationships with senior client stakeholders and guide account plans based on their goals and performance data
• Direct app store research, strategy, and testing recommendations that help clients improve visibility and conversion
• Help your team navigate app store submission requirements and technical or compliance-related questions—bring in the appropriate product, technical, compliance, or legal experts when needed
• Oversee the quality and timeliness of client analyses, reports, performance updates, and other agreed deliverables
• Support retention and lead growth planning for your accounts, including renewals, expanded services, and opportunities to introduce relevant Airship services
• Develop accurate revenue, retention, renewal, and opportunity forecasts for your portfolio. Help shape proposals, pricing recommendations, and contract discussions within approved parameters
• Work with Business Development, Account & Client Services, product, data, creative, marketing, and engineering teams on client solutions and handoffs
• Lead, coach, and develop your team through clear goals, regular feedback, career development, and performance management
• Track market and platform changes, share client insights with Gummicube’s leaders, and use approved AI-enabled tools responsibly under company policy

These responsibilities may change as business needs evolve.

What We’re Looking For

• 8–10 years of experience in client strategy, account management, client services, digital marketing, or a related field
• At least 4 years of experience leading and coaching teams
• Experience setting a functional plan and turning it into clear goals, team capacity, and measurable results
• A record of developing client strategies and account plans that improve outcomes, retention, or growth
• Strong knowledge of mobile marketing and the ability to explain recommendations clearly to senior clients
• Experience overseeing client work from onboarding through ongoing service and performance reporting
• Commercial experience with renewals, proposals, pricing, forecasting, or account expansion
• The ability to lead across functions, develop other leaders, and make sound decisions when priorities compete

We’d Be Delighted If You Also Have

• Direct experience with App Store Optimization (ASO), app store analytics, conversion testing, or mobile user acquisition
• Experience supporting complex app launches or working with app store submission guidelines
• Experience leading work across account management, analytics, creative, or research teams
• Familiarity with the App Store, Google Play, Apple Search Ads, or Google App campaigns
• Experience supporting enterprise clients in an agency-style engagement or working with distributed teams