Senior Delivery Manager (Clinical Trials) - Trial Flow Platform

At Little Journey, we’re building Trial Flow, a participant support platform for clinical trials, designed to simplify and enhance the experience for participants and caregivers worldwide. Our collaborative, action-oriented culture values turning ideas into impactful outcomes.

Delivery Managers are pivotal in leading the successful implementation of our platform within clinical trials. They coordinate across internal teams and external partners, ensuring projects are delivered reliably, compliantly, and with a strong focus on sponsor and patient outcomes.

The Role

As a Senior Delivery Manager, you’ll oversee end-to-end delivery for pharmaceutical clients, ensuring timely and high-quality implementation of our products and services supporting clinical trials. You’ll lead projects from Statement of Work (SoW) handover through to closure, managing trial implementation, configuration, and cross-functional dependencies. This role involves driving successful trial site rollout, activation, and adoption with external stakeholders.

The role reports to the Delivery Lead and collaborates closely with Sales, Product, Tech, Design, Content, and Clinical teams.

This is a full-time position, offering either a hybrid (Leeds) or fully remote setup in the UK. Travel may be required occasionally. We cannot sponsor visas for UK work.

Responsibilities

Project Delivery

• Own end-to-end client delivery from SoW handover through implementation and closure, adhering to agreed scope, milestones, quality, and SLAs.
• Manage multiple concurrent clinical trial implementations and site activations, balancing delivery priorities, timelines, and resourcing across customers.
• Translate SoWs into clear delivery plans, managing milestones, dependencies, risks, resourcing, and change control.
• Maintain delivery artifacts and act as the single source of truth for delivery status and reporting, supporting decision-making.
• Coordinate cross-functional and operational dependencies to ensure smooth execution.

Stakeholder & Cross-Functional Collaboration

• Serve as the primary day-to-day point of contact for client stakeholders, clarifying requirements, setting expectations, and delivering the Trial Flow solution.
• Build strong, trusted relationships with senior stakeholders to sustain momentum and customer satisfaction.
• Advocate for customer needs internally, balancing feasibility, timelines, and scope with Product, Engineering, and other teams.
• Establish effective sync and async ways of working across internal and external stakeholders, proactively managing dependencies and unblocking issues.

Customer Success & Services Delivery

• Drive successful site activation and adoption across your portfolio, supporting site training, onboarding, and launch activities within project timelines.
• Monitor post-activation performance (participant usage, adoption, and other metrics) and deliver targeted interventions where sites are off track.
• Capture customer and site feedback and translate insights into actionable improvements across site training, rollout approach, product, or processes.

Risk Management & Continuous Improvement

• Identify delivery risks early, develop mitigations, and communicate clearly to maintain momentum and predictable outcomes.
• Own day-to-day escalation management, coordinating resolution and ensuring learnings result in process improvement.
• Continuously improve delivery processes, templates, and tooling to increase efficiency, predictability, and quality.
• Lead or contribute to cross-functional initiatives that improve delivery quality, efficiency, or scalability.

Requirements

Required:

• Extensive and demonstrable experience as a technical project/delivery manager responsible for complex technology projects with enterprise customers in a fast-paced tech startup/scale-up environment.
• Proven track record in delivery excellence and maintaining high-quality standards across multidisciplinary teams.
• Strong experience managing senior customer relationships and influencing outcomes.
• Ability to prioritize work across cross-functional teams, proactively manage dependencies, and resolve competing demands and ambiguity.
• Excellent communication and negotiation skills with senior-level decision-makers, including navigating challenging conversations and resolving conflicting priorities.
• Track record of process improvement, delivering improved customer outcomes.

Desirable:

• Customer success experience with a track record of identifying and driving customer and end-user outcomes.
• Extensive experience using Jira and the Atlassian product suite for project and delivery management.
• Background in healthtech, life sciences, or adjacent B2B sectors.
• Strong commercial awareness, balancing delivery decisions with contractual scope and customer value.