Senior Customer Sales Advocate

As a Senior Customer Sales Advocate, you'll embody the determined spirit that characterizes our team. With unwavering confidence, you will proactively engage with prospective customers and guide them through their decision-making journey, working towards converting interest into confirmed customers.

Your ability to communicate value clearly and handle multiple conversations with precision will directly contribute to conversion success.

This role blends elements of sales, customer experience, and operational execution. You will manage inbound conversations, follow up with prospects in a structured way, and help ensure a smooth and responsive experience throughout the acquisition journey.

WHAT WILL YOU DO:

• Understand the products inside and out and articulate our value proposition clearly.
• Conduct system demos to potential clients.
• Own inbound customer conversations from initial inquiry through conversion, delivering fast, thoughtful, and high-quality responses via chat, email, SMS, and phone.
• Proactively follow up with leads using structured, multi-touch outreach to re-engage prospects and reduce drop-off.
• Identify and prioritize high-intent opportunities to focus effort where it drives the most conversion impact.
• Understand the product offering deeply and clearly articulate value propositions to prospective customers.
• Conduct guided conversations and product walkthroughs where applicable to support decision-making.
• Continuously surface insights from customer interactions, including common objections, friction points, and gaps in the experience.
• Support continuous improvement of messaging, scripts, and conversion workflows by sharing what is and isn’t working.
• Maintain accurate tracking of customer interactions using CRM and communication tools.