Senior Client Engagement Manager

About the Role:

We’re seeking a dynamic, strategic Senior Client Engagement Manager to serve as the primary partner between Medallion and some of our most important customers. You’ll be the strategic post-sale leader for a portfolio of healthcare accounts—organizations with multiple stakeholders, layered operations, and high stakes, where getting provider operations right directly affects revenue, compliance, and patient care. You’ll partner closely with cross-functional teams to improve delivery efficiency and drive better outcomes for customers.

This is a highly cross-functional role at the intersection of strategy, execution, and impact. You’ll operate as the connective tissue across delivery, stakeholders, and long-term value realization—leading large-scale initiatives, aligning executive stakeholders, and delivering measurable business outcomes. The ideal candidate is comfortable running multiple programs in parallel and acting as a true strategic client partner. This role requires someone with very strong thought organization and communication skills, along with the ability to collaborate, context switch, and manage customer escalations.

Responsibilities:

• Client Relationship Management
  • Own a portfolio of complex enterprise healthcare accounts, building trusted relationships across operational, clinical, and executive stakeholders
  • Understand each customer’s business objectives and proactively provide strategic guidance to meet their needs and expectations
  • Align executive stakeholders through structured engagements (EBRs/QBRs) focused on measurable outcomes, ROI, and roadmap alignment
• Program & Project Leadership
  • Lead large-scale client initiatives end to end, owning timelines, deliverables, and resource allocation for seamless execution
  • Identify, prioritize, and own resolution of internal and customer escalations and project risks across technical, business, and executive stakeholders
  • Partner cross-functionally with Implementation, Operations, GTM, Product, and Engineering teams to align execution with customer priorities
• Process Optimization
  • Analyze customer workflows to surface inefficiencies and operational gaps
  • Implement best practices and process improvements that drive better outcomes for clients and internal teams
  • Continuously seek opportunities to streamline operations and maximize customer value
• Impact & Value Realization
  • Define, track, and communicate key success metrics through clear, executive-level insights
  • Drive adoption and long-term value realization, ensuring solutions are fully embedded and delivering impact well beyond launch
  • Deliver strategic recommendations that align with customer goals and strengthen long-term partnership value